Chief Commercial Officer (CCO)

New Media Services Pty Ltd; Baguio; On-site; PHP 6,000,000 - 12,000,000; Full time

Job summary

New Media Services Pty Ltd seeks a commercially driven leader to accelerate revenue growth and strengthen client relationships across Marketing, Sales, and Customer Success. This CCO will own the entire client lifecycle, from lead generation to retention, driving upsells and expanded partnerships.

The role requires strategic leadership, hands-on execution, and the use of data and financial metrics to achieve sustainable growth across BPO/outsourcing engagements.

Qualifications

• Extensive experience leading commercial functions in a BPO or related B2B services,
• Proven track record managing full client lifecycle from marketing to retention,
• Experience acquiring and expanding B2B client relationships with revenue growth targets,
• Ability to lead cross-functional teams across Marketing, Sales and Customer Success

Responsibilities

• Develop and execute the overall commercial strategy to grow revenue and profitability.
• Oversee Marketing, Sales, and Customer Success to manage the entire client lifecycle.
• Lead lead generation, new business acquisition, and upsell opportunities.
• Strengthen client relationships, reduce churn and improve client satisfaction.
• Monitor KPIs such as CAC, MRR, NRR, pipeline, and profitability.
• Collaborate with executive leadership to align growth priorities.

Skills

Senior commercial leadership

Business development

BPO / B2B services

Forecasting & budgeting

Negotiation

Education

Bachelor's degree in Business/Marketing

Job description

About

New Media Services (NMS) is a business process outsourcing (BPO) company providing

New Media Services (NMS) is a business process outsourcing (BPO) company providing business support and outsourcing solutions to clients. We are looking for a commercially driven leader who can accelerate revenue growth, strengthen client relationships, and build scalable commercial strategies to support the company's continued growth.

Role Overview

The Chief Commercial Officer (CCO) will lead the company's end-to-end commercial strategy, overseeing Marketing, Sales, and Customer Success. This role is accountable for the entire client lifecycle, from generating qualified leads and acquiring new clients to retaining existing accounts,driving upsells, and expanding client partnerships.

The ideal candidate combines strategic leadership with hands‑on commercial execution, using data, customer insights, and financial performance metrics to drive sustainable and profitable growth.

Key Responsibilities

• Commercial Strategy: Develop and execute strategies to grow revenue, improve profitability, and achieve business targets.
• Marketing & Lead Generation: Oversee marketing initiatives, brand positioning, demand generation, and qualified sales pipeline development.
• Sales & Client Acquisition: Lead new business development, sales strategy, negotiations, proposals, and client acquisition.
• Customer Success & Retention: Strengthen client relationships, minimize churn, and improve client satisfaction and retention.
• Account Growth & Expansion: Identify opportunities for upselling, cross‑selling, additional contracted seats/FTEs, and expanded service engagements.
• Commercial Performance: Monitor revenue, pipeline, acquisition costs, account profitability, and other KPIs to guide decisions and improve results.
• Cross‑Functional Leadership: Align Marketing, Sales, and Customer Success with company objectives and collaborate with executive leadership on growth priorities

Required Qualifications

• Extensive experience in senior commercial leadership, business development, sales, or revenue management, preferably in the BPO, outsourcing, or related B2B services industry.
• Proven track record of managing the full commercial client lifecycle, encompassing marketing and lead generation, new business acquisition, client relationship management, retention, upselling, cross‑selling, and account expansion.
• Demonstrated success in acquiring B2B clients, growing recurring revenue, expanding existing accounts, and achieving commercial growth targets.
• Experience leading or overseeing Marketing, Sales, and Customer Success or Account Management functions.
• Strong understanding of B2B sales cycles, pipeline management, commercial negotiations, contract development, and strategic account management.
• Experience managing revenue forecasts, commercial budgets, pricing strategies, customer acquisition costs, and account profitability.
• Strong financial and analytical capabilities, with the ability to drive revenue growth while maintaining healthy gross margins and sustainable client profitability.
• Excellent leadership, negotiation, communication, stakeholder management, and decision‑making skills.
• Ability to translate commercial strategy into actionable plans, lead cross‑functional teams, and deliver measurable business outcomes.

Key Performance Indicators (KPIs)

Performance will be measured against the following commercial and financial outcomes:

• New Monthly Recurring Revenue (MRR): Revenue generated from new clients.
• Qualified Sales Pipeline: Value of qualified sales opportunities.
• Customer Acquisition Cost (CAC): Cost of acquiring new clients.
• Net Revenue Retention (NRR): Revenue retained and expanded from existing clients, accounting for contraction and churn.
• Client Churn Rate: Percentage of clients lost over a defined period.
• Gross Profit from Accounts: Profitability of client relationships.
• BPO‑Specific Growth Metrics: New contracted seats/FTEs, seat expansion, and gross margin per client.