Mid-Level Power BI Developer – Reporting & Analytics (Analyst, Data Analytics)

Healthtech Inc; Philippines; On-site; PHP 480,000 - 720,000; Full time

Job summary

Nordic is hiring a Mid-Level Power BI Developer to join our Reporting & Data Analytics team in Manila, Philippines. You will build and optimize dashboards, models, and insights that drive service level performance and operational efficiency.

Qualifications include a bachelor’s degree and 2–4 years of Power BI experience, with hands-on skills in DAX, Power Query, and SQL. You will collaborate with Service Management and integrate with ServiceNow and Genesys to deliver actionable insights.

Qualifications

• Bachelor’s degree in data analytics, CS, or IS.
• 2–4 years of Power BI development focusing on operational reporting.
• Proficiency in Power BI Desktop/Service, DAX, Power Query.
• Experience integrating Power BI with ServiceNow and/or Genesys.
• Strong analytical thinking and effective communication.

Responsibilities

• Develop and maintain dashboards visualizing SLA and operational KPIs.
• Design data models to support SLA tracking.
• Connect Power BI to ServiceNow, Genesys and other systems.
• Create advanced calculations for forecasting and trend analysis.
• Optimize performance for large datasets.
• Collaborate with Service Management to translate business needs into insights.
• Maintain governance and data security across reporting solutions.

Skills

Power BI

DAX

Power Query

SQL

Analytical thinking

Communication

Education

Bachelor’s degree in Data Analytics/CS/IS

Tools

Power BI Desktop

Power BI Service

ServiceNow integration

Genesys integration

SQL / Relational databases

Job description

Mid-Level Power BI Developer – Reporting & Data Analytics

Location: Manila, Philippines

Employment Type: Full-Time

We are looking for a Power BI Developer with strong experience in reporting and data analytics to support Service Level Management (SLM), Operational Performance, and integration with enterprise platforms such as ServiceNow and Genesys. This role will focus on delivering actionable insights that drive service excellence and operational efficiency.

Key Responsibilities

• Develop Advanced Dashboards: Build and maintain Power BI dashboards that visualize service level metrics, operational KPIs, and performance trends.
• Data Modeling & Analytics: Design strong data models to support SLA tracking and operational reporting.
• Integration with Enterprise Tools: Connect Power BI to ServiceNow, Genesys, and other systems to consolidate data for unified reporting.
• DAX & Power Query: Develop robust data models and advanced calculations to support SLA compliance, forecasting, and trend analysis.
• Performance Optimization: Ensure dashboards are optimized for speed and scalability across large datasets.
• Stakeholder Collaboration: Partner with Service Management to gather requirements and translate business needs into actionable insights.
• Governance & Security: Implement security standards and maintain data integrity across all reporting solutions.

Required Qualifications

• Education: Bachelor’s degree in Data Analytics, Computer Science, Information Systems, or related field.
• Experience: 2–4 years of Power BI development with a focus on operational and service reporting.
• Technical Skills: Proficiency in Power BI Desktop and Power BI Service; strong DAX and Power Query (M) skills; experience integrating Power BI with ServiceNow and/or Genesys; solid understanding of SQL and relational databases.
• Soft Skills: Strong analytical thinking, communication, and ability to translate business needs into technical solutions.

Preferred Qualifications

• Familiarity with ITIL processes and Service Level Management.
• Experience with Azure Data Services (Data Factory, Synapse).
• Knowledge of data governance and compliance standards.
• Exposure to contact center analytics and operational performance metrics.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.