Mid-Level Power BI Developer: SLA & Ops Insights

Nordic Global; Manila; On-site; PHP 600,000 - 720,000; Full time

Job summary

Nordic is seeking a Mid-Level Power BI Developer to strengthen reporting and data analytics for service level management and operational performance. Connect Power BI to ServiceNow and Genesys to deliver actionable insights.

Requirements: 2–4 years in Power BI, a related bachelor’s degree, solid SQL, DAX, and Power Query skills; plus collaboration with stakeholders to turn business needs into analytics. Data governance experience is a plus.

Qualifications

• Bachelor’s degree in a related field.
• 2–4 years of Power BI development experience.
• Strong SQL, DAX and Power Query skills.
• Experience integrating Power BI with ServiceNow and Genesys.

Responsibilities

• Develop Advanced Dashboards visualizing SLA metrics and KPIs.
• Design data models to support SLA tracking and reporting.
• Integrate Power BI with ServiceNow, Genesys and other systems.
• Implement robust DAX and Power Query calculations.
• Optimize dashboards for speed and scalability.
• Collaborate with stakeholders to translate business needs.
• Maintain governance and data security across reporting solutions.

Skills

Analytical thinking

Communication

Translate business needs

Education

Bachelor's degree in Data Analytics, CS, or IS

Tools

Power BI Desktop

Power BI Service

DAX

Power Query

SQL

ServiceNow

Genesys

Job description

Nordic is seeking a Mid-Level Power BI Developer to strengthen reporting and data analytics for service level management and operational performance. Connect Power BI to ServiceNow and Genesys to deliver actionable insights.

Requirements: 2–4 years in Power BI, a related bachelor’s degree, solid SQL, DAX, and Power Query skills; plus collaboration with stakeholders to turn business needs into analytics. Data governance experience is a plus.