Mid-Level Power BI Developer – Reporting & Analytics (Analyst, Data Analytics)

Nordic Global; Manila; On-site; PHP 600,000 - 720,000; Full time

Job summary

Nordic is seeking a Mid-Level Power BI Developer to strengthen reporting and data analytics for service level management and operational performance. Connect Power BI to ServiceNow and Genesys to deliver actionable insights.

Requirements: 2–4 years in Power BI, a related bachelor’s degree, solid SQL, DAX, and Power Query skills; plus collaboration with stakeholders to turn business needs into analytics. Data governance experience is a plus.

Qualifications

• Bachelor’s degree in a related field.
• 2–4 years of Power BI development experience.
• Strong SQL, DAX and Power Query skills.
• Experience integrating Power BI with ServiceNow and Genesys.

Responsibilities

• Develop Advanced Dashboards visualizing SLA metrics and KPIs.
• Design data models to support SLA tracking and reporting.
• Integrate Power BI with ServiceNow, Genesys and other systems.
• Implement robust DAX and Power Query calculations.
• Optimize dashboards for speed and scalability.
• Collaborate with stakeholders to translate business needs.
• Maintain governance and data security across reporting solutions.

Skills

Analytical thinking

Communication

Translate business needs

Education

Bachelor's degree in Data Analytics, CS, or IS

Tools

Power BI Desktop

Power BI Service

DAX

Power Query

SQL

ServiceNow

Genesys

Job description

Make a difference. Be happy. Grow your career.

Job Title: Mid-Level Power BI Developer – Reporting & Data Analytics

Location: [Manila, Philippines]

Employment Type: Full-Time

About The Role

We are looking for a Power BI Developer with strong experience in reporting and data analytics to support Service Level Management (SLM), Operational Performance, and integration with enterprise platforms such as ServiceNow and Genesys. This role will focus on delivering actionable insights that drive service excellence and operational efficiency.

Key Responsibilities

• Develop Advanced Dashboards: Build and maintain Power BI dashboards that visualize service level metrics, operational KPIs, and performance trends.
• Data Modeling & Analytics: Design strong data models to support SLA tracking and operational reporting.
• Integration with Enterprise Tools: Connect Power BI to ServiceNow, Genesys, and other systems to consolidate data for unified reporting.
• DAX & Power Query: Develop robust data models and advanced calculations to support SLA compliance, forecasting, and trend analysis.
• Performance Optimization: Ensure dashboards are optimized for speed and scalability across large datasets.
• Stakeholder Collaboration: Partner with Service Management to gather requirements and translate business needs into actionable insights.
• Governance & Security: Implement security standards and maintain data integrity across all reporting solutions.

Required Qualifications

• Education: Bachelor’s degree in Data Analytics, Computer Science, Information Systems, or related field.
• Experience: 2–4 years of Power BI development with a focus on operational and service reporting.
• Technical Skills:
• Proficiency in Power BI Desktop and Power BI Service.
• Strong DAX and Power Query (M) skills.
• Experience integrating Power BI with ServiceNow and/or Genesys.
• Solid understanding of SQL and relational databases.
• Soft Skills: Strong analytical thinking, communication, and ability to translate business needs into technical solutions.

Preferred Qualifications

• Familiarity with ITIL processes and Service Level Management.
• Experience with Azure Data Services (Data Factory, Synapse).
• Knowledge of data governance and compliance standards.
• Exposure to contact center analytics and operational performance metrics.

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.