Mid-Level Power BI Developer – Reporting & Analytics (Analyst, Data Analytics)

Healthtech Inc; Manila; On-site; PHP 540,000 - 900,000; Full time

Job summary

Nordic in Manila, Philippines, is seeking a Mid-Level Power BI Developer to support reporting and data analytics for service management. The role emphasizes creating advanced dashboards, data modeling, and integration with enterprise tools to drive SLA compliance and operational insights.

The position requires 2–4 years of Power BI experience, strong DAX and Power Query skills, and familiarity with ServiceNow and Genesys. Knowledge of ITIL and Azure Data Services is a plus.

Qualifications

• > Bachelor’s degree in Data Analytics, Computer Science, Information Systems, or related field.
• > 2–4 years of Power BI development with a focus on operational and service reporting.
• > Proficiency in Power BI Desktop and Power BI Service; strong DAX and Power Query skills.
• > Experience integrating Power BI with ServiceNow and/or Genesys; solid SQL knowledge.

Responsibilities

• > Develop Advanced Dashboards: Build and maintain Power BI dashboards visualizing SLA and operational KPIs.
• > Data Modeling & Analytics: Design data models to support SLA tracking and reporting.
• > Enterprise Tool Integration: Connect Power BI to ServiceNow, Genesys and other systems for unified reporting.
• > Optimizations: Ensure dashboards are fast and scalable for large datasets.
• > Stakeholder Collaboration: Translate business needs into actionable insights with Service Management.

Skills

Power BI Desktop

Power BI Service

DAX

Power Query (M)

ServiceNow

Genesys

SQL

ITIL

Service Level Management

Azure Data Services

Education

Bachelor's degree

Tools

ServiceNow

Genesys

Azure Data Services

Job description

## Mid-Level Power BI Developer – Reporting & Analytics (Analyst, Data Analytics)Applylocations: Philippinestime type: Full timeposted on: Posted Yesterdayjob requisition id: R5811Make a difference. Be happy. Grow your career.**Job Title: Mid-Level Power BI Developer – Reporting & Data Analytics****Location:** [Manila, Philippines] **Employment Type:** Full-Time**About the Role**We are looking for a Power BI Developer with strong experience in reporting and data analytics to support Service Level Management (SLM), Operational Performance, and integration with enterprise platforms such as ServiceNow and Genesys. This role will focus on delivering actionable insights that drive service excellence and operational efficiency.**Key Responsibilities*** **Develop Advanced Dashboards:** Build and maintain Power BI dashboards that visualize service level metrics, operational KPIs, and performance trends.* **Data Modeling & Analytics:** Design strong data models to support SLA tracking and operational reporting.* **Integration with Enterprise Tools:** Connect Power BI to ServiceNow, Genesys, and other systems to consolidate data for unified reporting.* **DAX & Power Query:** Develop robust data models and advanced calculations to support SLA compliance, forecasting, and trend analysis.* **Performance Optimization:** Ensure dashboards are optimized for speed and scalability across large datasets.* **Stakeholder Collaboration:** Partner with Service Management to gather requirements and translate business needs into actionable insights.* **Governance & Security:** Implement security standards and maintain data integrity across all reporting solutions.**Required Qualifications*** **Education:** Bachelor’s degree in Data Analytics, Computer Science, Information Systems, or related field.* **Experience:** 2–4 years of Power BI development with a focus on operational and service reporting.* **Technical Skills:** + Proficiency in **Power BI Desktop** and **Power BI Service**. + Strong **DAX** and **Power Query (M)** skills. + Experience integrating Power BI with **ServiceNow** and/or **Genesys**. + Solid understanding of **SQL** and relational databases.* **Soft Skills:** Strong analytical thinking, communication, and ability to translate business needs into technical solutions.**Preferred Qualifications*** Familiarity with **ITIL processes** and **Service Level Management**.* Experience with **Azure Data Services** (Data Factory, Synapse).* Knowledge of **data governance** and compliance standards.* Exposure to **contact center analytics** and operational performance metrics.**Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.**### About UsHealthcare organizations are challenged to deliver higher quality care at a lower cost. Our award-winning team provides consulting services focused on strategy, technology, and operations, as well as managed services, that result in a stronger business with better patient outcomes. Ranked as a best place to work by nine publications, Nordic's culture provides our home office and consultants a supportive environment in healthcare that allows you to make a difference, be happy, and grow your career.