Microsoft 365 Support Engineer - Growth, Governance & Onsite
Switch Connect
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Benefits offered by this job
Job summary
Switch Connect is seeking a Microsoft 365 Support Engineer to join our offshore technical team in a full-time onsite role in Santa Rosa, Laguna. You will provide advanced support across the M365 stack, assist with migrations, and help deliver projects while adhering to best practices in security and governance.
The ideal candidate has 3+ years of hands-on M365 experience, strong English communication, and a collaborative mindset.
Qualifications
- 3+ years of experience supporting Microsoft 365 in a technical support or engineering role.
- Strong knowledge of Entra ID/Azure AD and conditional access.
- Proficiency with Exchange Online, SharePoint Online, Teams, OneDrive, and admin centers.
- Experience with Intune (endpoint configuration, compliance, autopilot).
- Solid understanding of Active Directory and hybrid identity.
- Familiarity with security and monitoring tools for Microsoft 365.
- Ability to diagnose and resolve complex issues independently.
- Excellent written and verbal communication skills.
- MSP experience is highly desirable.
Responsibilities
- Provide advanced support across the Microsoft 365 stack (Entra ID, Exchange Online, SharePoint Online, OneDrive, Teams, Intune, Security & Compliance).
- Manage identity, access, MFA, and device compliance policies.
- Troubleshoot escalated issues related to user access, mail flow, SharePoint permissions and governance.
- Assist with tenant-to-tenant migrations and onboarding of new customers.
- Collaborate with senior engineers on small-to-medium M365 projects and improvements.
- Maintain documentation within PSA system and internal knowledge base.
- Support onboarding workflows, audits, and configuration changes.
Skills
Tools
Job description
Switch Connect is seeking a Microsoft 365 Support Engineer to join our offshore technical team in a full-time onsite role in Santa Rosa, Laguna. You will provide advanced support across the M365 stack, assist with migrations, and help deliver projects while adhering to best practices in security and governance.
The ideal candidate has 3+ years of hands-on M365 experience, strong English communication, and a collaborative mindset.
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