Cloud Support Engineer – Microsoft 365 & Azure

SoftwareONE Philippines Corporation; Makati; Presencial; PHP 279.000 - 446.000; Jornada completa

Descripción de la vacante

SoftwareOne Philippines Corporation in Makati is seeking a Technical Support Engineer Level 1 to join our MSP Technical Support team. You will act as a front-line engineer handling Microsoft 365, Azure, Intune, and other CSP services, with direct access to escalation paths and Microsoft support channels.

Ideal candidates have solid IT fundamentals, strong communication skills, and a drive to learn cloud platforms in real-world enterprise environments.

Formación

• Must have AI 900 certificate.
• Must have Azure 900 certificate.
• Customer-facing / escalation handling experience is required.
• Previous CSP/MSP experience is preferred.

Responsabilidades

• Provide first-response support for Microsoft 365, Azure, Intune, and other CSP services.
• Own the triage and resolution of Tier 1 incidents, or escalate to Tier 2/3 or Microsoft as needed.
• Accurately classify and document case types (break/fix, billing, provisioning, advisory, etc.).
• Guide customer IT teams through troubleshooting, usage questions, and standard configurations.

Conocimientos

Microsoft 365

Azure

Customer facing

CSP/MSP experience

Descripción del empleo

SoftwareOne Philippines Corporation in Makati is seeking a Technical Support Engineer Level 1 to join our MSP Technical Support team. You will act as a front-line engineer handling Microsoft 365, Azure, Intune, and other CSP services, with direct access to escalation paths and Microsoft support channels.

Ideal candidates have solid IT fundamentals, strong communication skills, and a drive to learn cloud platforms in real-world enterprise environments.