Merchant Support Administrator

M and S Business Process Outsourcing Services; Quezon City; Remote; PHP 391,000 - 580,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Opportunities for promotion

Paid training

Promotion to permanent employee

Work from home

Job summary

M and S Business Process Outsourcing Services is hiring a Merchant Support Administrator for a remote night shift (9 PM–6 AM PH time). You will gather documentation for U.S. merchant banks, communicate with banks, and prepare third-party agreements with DocuSign.

You should have a Bachelor's degree and 3+ years of relevant experience, with strong English skills and CRM/data entry proficiency. The role offers work-from-home flexibility and growth opportunities.

Qualifications

• Bachelor's degree required.
• 3+ years of relevant experience.
• Strong English verbal and written communication skills.
• Hyper organized and a fast learner.
• Knowledge of Microsoft Office and Adobe Acrobat.
• Experience with CRM systems and data entry processes.
• Ability to work consistently during night shift hours (9 PM - 6 AM PH time).
• Familiarity with payment processing and merchant services is a plus.

Responsibilities

• Gather all supporting documentation to submit to various merchant banks in the U.S.
• Communicate with banks in the U.S. regarding merchant applications
• Create various third-party agreements and obtain signatures using DocuSign
• Perform heavy amounts of manual data entry into CRM and spreadsheets
• Work on ad hoc operational and administrative projects
• Digitally file documents and maintain an organized folder system

Skills

3+ years experience

Strong English communication

Night shift readiness

Hyper organized

Fast learner

Data entry

Education

Bachelor's Degree

Tools

Microsoft Office

Adobe Acrobat

CRM systems

Job description

About the role

We are looking for a Merchant Support Administrator to join our growing team. This is a remote position with night-shift hours from 9 pm to 6 am PH time, reporting to the office in Manila once a month for team gatherings.

Key responsibilities

• Gather all supporting documentation to submit to various merchant banks in the U.S.

• Communicate with various banks in the U.S. regarding merchant applications

• Create various third-party agreements and obtain signatures using DocuSign

• Perform heavy amounts of manual data entry into CRM and various spreadsheets

• Work on ad hoc operational and administrative projects

• Digitally file all important documents and maintain an organised folder system

About you

• Bachelor's Degree

• 3+ years of relevant experience

• Strong English verbal and written communication skills

• Hyper organized and a fast learner

• Knowledge of Microsoft Office and Adobe Acrobat

• Experience with CRM systems and data entry processes

• Ability to work consistently during night shift hours (9 PM - 6 AM PH time) with reliable internet and workspace

• Familiarity with payment processing and merchant services is a plus

Benefits

• Health insurance

• Life insurance

• Opportunities for promotion

• Paid training

• Promotion to permanent employee

• Work from home

Schedule:

• 8 hour shift

• Monday to Friday