Merchant Operations Representative (Fixed-Term, 6 Months)

Par Excellence Search Consulting Inc; Taguig; Hybrid; PHP 279,000 - 446,000; Full time

Job summary

Par Excellence Search Consulting Inc. seeks a Merchant Operations Representative for a 6-month project-based role based in BGC, Taguig. The position requires coordinating with merchants and partners across Southeast Asia, ensuring timely operational support and high service standards.

The candidate should have 1+ year in merchant operations, strong English and Filipino communication, and proficiency with Google Workspace and Excel. On-site in BGC, Taguig City is required.

Qualifications

• Bachelor's degree in any field or equivalent relevant work experience.
• 1 year of experience in merchant operations or related role.
• Excellent verbal and written communication in English and Filipino.
• Strong attention to detail with organized and time management skills.
• Proficiency with Google Workspace and Microsoft Office, especially Excel.

Responsibilities

• Serve as the primary contact for merchant and partner inquiries in Southeast Asia.
• Provide operational support to ensure positive merchant and partner experiences.
• Manage communications with merchants, partners, and internal stakeholders.
• Process merchant onboarding from start to finish.
• Maintain accurate store records and documentation in internal systems.
• Support cross-functional teams on operational initiatives and SLA adherence.

Skills

Organizational skills

Communication skills

Multitasking

English & Filipino

Education

Bachelor's degree

Tools

Google Workspace

Microsoft Office

Excel

Job description

CLIENT PROFILE: a leading global fintech company transforming financial inclusion through innovative technology, serving millions of customers across multiple markets in Asia and beyond.

Location: BGC, Taguig City, Philippines
Work Setup: Hybrid (3 days onsite, 2 days WFH)
Employment Type: Fixed-Term Project (6 Months)

About the Role

We are looking for a highly organized and detail-oriented Merchant Operations Representative to support our Southeast Asia operations, with a primary focus on the Philippines. This is a 6-month project-based role ideal for individuals who thrive in a fast-paced environment and enjoy coordinating with internal teams and external business partners.

The successful candidate will provide operational and administrative support across merchant operations, partner support, sales enablement, and other cross-functional initiatives. This role requires strong attention to detail, adaptability, and the ability to manage multiple priorities while maintaining high service standards.

Key Responsibilities

Serve as the primary point of contact for merchant and partner inquiries across Southeast Asia.

Provide timely and accurate operational support to ensure a positive merchant and partner experience.

Manage communication with merchants, partners, and internal stakeholders.

Process merchant onboarding from start to finish.

Perform data entry, documentation, and record maintenance with a high level of accuracy.

Ensure compliance with established operational procedures and documentation requirements.

Store Operations

Create, update, and close merchant store records within internal systems.

Manage store user and clerk access to support day-to-day operations.

Maintain accurate store-related documentation and operational records.

Operations Support

Support Merchant Operations, Sales Enablement, and other cross-functional teams on operational initiatives.

Process operational requests, ticket queues, and inquiries using internal systems.

Assist in maintaining operational workflows and identifying process improvement opportunities.

Perform quality assurance checks to ensure data accuracy and adherence to service standards.

Qualifications

Bachelor's degree in any field or equivalent relevant work experience.

At least 1 year of experience in merchant operations, merchant support, operations support, business support, customer support, or a related role.

Excellent verbal and written communication skills in English and Filipino.

Strong attention to detail with excellent organizational and time management skills.

Ability to work efficiently in a fast-paced, deadline-driven environment.

Proactive, adaptable, and able to quickly learn new systems and processes.

Experience working within service level agreements (SLAs) and structured operational processes is an advantage.

Proficient in Google Workspace (Sheets, Docs, Slides) and/or Microsoft Office, particularly Excel.

Familiarity with AI productivity tools (e.g., ChatGPT, Microsoft Copilot, Gemini) is an advantage.

Willing to work on-site in BGC, Taguig City.

What We're Looking For

The ideal candidate:

Is highly organized, detail-oriented, and process-driven.

Takes ownership of assigned tasks and delivers work with minimal supervision.

Builds strong working relationships with merchants, partners, and internal teams.

Communicates professionally and effectively.

Maintains accuracy while managing multiple priorities.

Has a continuous improvement mindset and embraces new technologies and processes.