HR/Admin Manager

STARLIGHT Business Consulting Services, Inc.; Baguio; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Competitive salary + night shift differential

Government-mandated benefits (SSS, PhilHealth, Pag-IBIG)

Employee housing support

International training and career development opportunities

Job summary

A growing business consulting firm based in Baguio is seeking an HR & Admin Manager to oversee HR and administrative functions for its 24/7 operations serving U.S. and European markets. The role involves managing recruitment, payroll, employee relations, and compliance with Philippine labor laws specifically for the night shift. Candidates should have a degree in HR and significant experience in HR operations. This position offers competitive pay and government-mandated benefits.

Qualifications

• 5+ years HR experience with 2+ years in a managerial role.
• BPO/Customer Service industry experience preferred.
• Willing to work permanent night shift (9 PM – 6 AM).

Responsibilities

• Lead recruitment efforts for 24/7 teams focusing on night shift roles.
• Oversee timekeeping, scheduling, payroll, and benefits.
• Develop engagement and retention programs for night shift workforce.

Skills

HR Operations Management

Employee Relations

Recruitment

Knowledge of Philippine Labor Law

Fluent in English and Filipino

Proficient in HRIS

Education

Bachelor’s degree in HR, Psychology, Business Administration

Tools

Excel

Google Sheets

Job description

Overview

We are seeking an HR & Admin Manager to support our 24/7 customer service operations, with a primary focus on night shift (serving U.S. and European markets). This role manages end-to-end HR and administrative functions, including recruitment, timekeeping, payroll, employee relations, and office administration, ensuring smooth operations across night and cross-shift coverage.

Key Responsibilities

• Recruitment & Onboarding
• Lead recruitment efforts for 24/7 teams, focusing on night shift roles.
• Manage full-cycle hiring: posting, screening, interviews, onboarding, and orientation.
• HR Operations & Compliance
• Oversee timekeeping, scheduling, payroll, and benefits, ensuring accuracy in night shift differentials and overtime pay.
• Ensure compliance with Philippine labor law and statutory benefits.
• Employee Relations & Retention
• Serve as the primary HR contact for night shift employees.
• Develop engagement and retention programs tailored for night shift workforce.
• Administration & Facilities
• Oversee 24/7 office and housing support, including night-time logistics, security, and transport.
• Manage supplies, IT equipment allocation, and vendor contracts.
• Reporting & Shift Coordination
• Prepare HR reports (headcount, attrition, recruitment progress).
• Ensure effective shift handover between day and night operations.
• Align policies and reporting with HQ international HR team.

Qualifications

• Bachelor’s degree in HR, Psychology, Business Administration, or related field.
• 5+ years HR experience, with 2+ years in a managerial role.
• BPO / Customer Service industry experience preferred, familiar with 24/7 operations.
• Strong knowledge of Philippine labor law, night shift differential, and benefits.
• Fluent in English and Filipino, strong cross-shift communication skills.
• Proficient in HRIS, payroll/timekeeping systems, and Excel/Google Sheets.
• Willing to work permanent night shift (9 PM – 6 AM) with flexibility to support cross-shift needs.

Benefits

• Competitive salary + night shift differential.
• Government-mandated benefits (SSS, PhilHealth, Pag-IBIG).
• Employee housing support (if applicable).
• International training and career development opportunities