Merchant Success & Onboarding Specialist

2C2P; Taguig; On-site; PHP 300,000 - 540,000; Full time

Job summary

2C2P is seeking a Merchant/Partner onboarding and BD support specialist to assist in onboarding procedures and coordinate with cross-functional teams. You will help gather partner documentation and support onboarding activities.

You will also assist in pre-sales, post-sales, and operational support, coordinate stakeholders, monitor tickets, and help maintain FAQs and knowledge resources for merchants and partners.

Responsibilities

• Merchant/Partner Onboarding & Implementation: assist onboarding procedures and coordinate with cross-teams.
• BD Support: assist in pre-sales, implementation, and post-sales; review API docs for issues.
• Merchant/Partner Support: coordinate stakeholders through email, phone, meetings; handle transaction issues.
• Ticket Management & Escalation: monitor tickets and escalate when needed until resolved.
• Documentation & Knowledge Management: maintain FAQs and user guides.
• Reporting & Data Analysis: assist in regular and ad-hoc payment reports.
• Process Improvement: identify issues and share insights to improve processes.

Job description

2C2P is seeking a Merchant/Partner onboarding and BD support specialist to assist in onboarding procedures and coordinate with cross-functional teams. You will help gather partner documentation and support onboarding activities.

You will also assist in pre-sales, post-sales, and operational support, coordinate stakeholders, monitor tickets, and help maintain FAQs and knowledge resources for merchants and partners.