Merchant Onboarding Coordinator, SPX Express

SPX Express; Manila; On-site; PHP 279,000 - 390,600; Full time

Job summary

SPX Express is looking for a motivated individual to assist in the onboarding process for new merchants in Manila. The role involves coordinating with merchants to gather documents, tracking progress, and ensuring data accuracy in merchant accounts. Candidates should have a Bachelor's degree in a related field and possess strong organizational and communication skills. This is an entry-level position suitable for those with 0-2 years of relevant experience, and familiarity with e-commerce platforms is a plus.

Qualifications

• Bachelor’s degree in Business Administration, Industrial Engineering, or related field (or equivalent experience).
• 0–2 years of experience in operations, coordination, or administrative roles.
• Strong organizational and time management skills.
• High attention to detail and accuracy.
• Good written and verbal communication skills.
• Comfortable working with spreadsheets and internal systems.
• Experience in e-commerce or marketplace platforms is a plus.

Responsibilities

• Assist in the end-to-end onboarding process for new merchants.
• Coordinate with merchants to collect required documents and information.
• Track onboarding progress and follow up on pending requirements.
• Ensure accurate data entry and system setup for merchant accounts.
• Support onboarding analysts in preparing merchants for go-live.
• Respond to basic merchant inquiries related to onboarding requirements and status.
• Maintain onboarding trackers, dashboards, and internal documentation.
• Escalate issues or delays to the onboarding analyst or lead when needed.
• Help improve onboarding checklists, templates, and workflows.

Skills

Organizational skills

Time management

Written communication

Verbal communication

Attention to detail

Education

Bachelor’s degree in Business Administration or related field

Job description

Job Description

• Assist in the end-to-end onboarding process for new merchants
• Coordinate with merchants to collect required documents and information
• Track onboarding progress and follow up on pending requirements
• Ensure accurate data entry and system setup for merchant accounts
• Support onboarding analysts in preparing merchants for go-live
• Respond to basic merchant inquiries related to onboarding requirements and status
• Maintain onboarding trackers, dashboards, and internal documentation
• Escalate issues or delays to the onboarding analyst or lead when needed
• Help improve onboarding checklists, templates, and workflows

Requirements

• Bachelor’s degree in Business Administration, Industrial Engineering, or related field (or equivalent experience)
• 0–2 years of experience in operations, coordination, or administrative roles
• Strong organizational and time management skills
• High attention to detail and accuracy
• Good written and verbal communication skills
• Comfortable working with spreadsheets and internal systems
• Experience in e-commerce or marketplace platforms is a plus