Merchant Risk & Compliance Specialist

Cognizant; Quezon City; On-site; PHP 360,000 - 600,000; Full time

Job summary

Cognizant is hiring for a Merchant Verification Specialist in Metro Manila. You will verify application details, examine and validate merchant identity, and run checks in internal and external databases to confirm information and supportability.

You will investigate discrepancies, document red flags, and compare described products and merchant information to account data, ensuring accuracy and reducing risk for our global clients.

Qualifications

• Bachelor’s degree in any discipline.
• 3+ years of experience in a BPO or contact center environment.
• Experience with payments, risk, compliance, or the financial industry.
• Previous background in a role supporting users at a technology company.
• Well-versed in an investigative role involving decision-making.

Responsibilities

• Verify all required details have been submitted with application for processing.
• Examine and validate the identity of the merchant to ensure the information submitted is valid.
• Perform checks in internal and external databases to verify information provided and confirm supportability of the merchant.
• Identify and document inaccuracies which raise red flags that require intervention and follow up with the merchant.
• Investigate and compare the items sold on the merchant’s website to information provided on the account, such as product description, merchant industry, and charges.

Skills

Payments risk compliance

Tech support experience

Investigative thinking

Education

Bachelor’s degree in any discipline

Job description

Cognizant is hiring for a Merchant Verification Specialist in Metro Manila. You will verify application details, examine and validate merchant identity, and run checks in internal and external databases to confirm information and supportability.

You will investigate discrepancies, document red flags, and compare described products and merchant information to account data, ensuring accuracy and reducing risk for our global clients.