Host Operations Officer (Local/Multilingual)

Newport World Resorts; Philippines; On-site; PHP 223,000 - 446,000; Full time

Job summary

Newport World Resorts is seeking a Host Operations Officer to assist VIP casino guests during visits. You will coordinate guest gaming activities and stays, support membership and events inquiries, and ensure smooth interaction with various departments to deliver a premium guest experience.

Ideal candidates have at least two years of college, hospitality or customer service experience is a plus, and excellent communication and relationship-building skills.

Qualifications

• Two years of college completed.
• Hospitality or gaming/customer service background is a plus.
• Excellent communication and interpersonal skills are required.

Responsibilities

• Coordinate arrangements for guest gaming activities and stays across departments.
• Assist guests with membership, gaming programs, promotions and events inquiries.
• Facilitate guest program buy-in, settlements and gaming account inquiries at the Cage.

Skills

Excellent communication

Strong interpersonal skills

Fluent in additional languages

Google Workspace

Education

Two years of college

Tools

Google Workspace

Job description

JOB SUMMARY

The Host Operations Officer is responsible for assisting casino VIP guests during their visit to Newport World Resorts.

RESPONSIBILITIES

• Coordinate arrangements related to gaming activities, preferences and stay of guests, ensure coordination with other departments is seamless and arrangements are facilitated accordingly.
• Assist guest queries and processes relating to membership, gaming programs, promotions & events, and other related inquiries.
• Facilitate guests program buy-in and settlement and other gaming account related transactions and inquiries at the Cage.
• Achieve and promote a high standard of service level and professionalism through proactive engagement with guests.
• Ensure tasks are executed accurately and in a timely manner.
• When required, host/attend special promotion or events within or outside the property.
• When required, accompany guest/s to City tours, Yacht cruises, Private Jet arrival and send off.
• Rotate shifts and duties to arrival & departure assistance at the airport.

QUALIFICATIONS

• Must complete at least two (2) years in College.
• At least a year ofrelevant experience in Hospitality, Gaming industry, Customer Service is an advantage, but fresh graduates may apply.
• Excellent Communication Skills (knowledge of foreign languages, dialects is a plus).
• Proficient in Google Workspace.
• Strong interpersonal skills.
• Ability to build good working relationships and deal with different types of individual.