Digital Health Specialist | Makati

MedGrocer; Makati; On-site; PHP 420,000 - 660,000; Full time

Benefits offered by this job

Performance incentives

Career progression

Growth & impact

Cross-functional learning

Health coverage

Paid time off

Job summary

MedGrocer’s digital health platform coordinates telehealth services and healthcare professional schedules to deliver efficient patient care in Makati. The role focuses on optimizing operations, managing escalations, and using data to improve service quality for patients and partners.

You will work onsite in Makati City with a cross functional team, using Google Workspace to report on KPIs and drive project milestones.

Qualifications

• Bachelor’s degree in a related field.
• Open to experienced professionals and fresh graduates.
• Strong organizational and project management skills.
• Proficient in data analysis and reporting.
• Knowledge in Google Workspace applications.
• Must work onsite in Makati City.

Responsibilities

• Coordinate daily operations with healthcare professionals (HCPs), analyze scheduling demand, and create quarterly HCP schedules.
• Address and resolve escalations from various stakeholders, including HCPs, patients, and corporate accounts.
• Monitor key performance indicators, analyze data to identify process improvements, and prepare client reports.
• Drive the implementation of data-informed solutions and track the completion of project milestones.
• Support the training, development, and engagement of the HCP network.

Skills

Project management

Data analysis

Reporting

Google Workspace

Education

Bachelor’s degree in a related field

Job description

MedGrocer's digitally-enabled corporate healthcare solutions and patient programs empower our customers to get their medicines, vaccines, and teleconsultations conveniently, cost-effectively, and intelligently.

Every year, we serve over one million Filipinos either directly or through partnerships with employers and pharmaceutical companies.

The Digital Health Specialist is a key member of the operations team, responsible for ensuring the smooth and efficient delivery of our virtual care services. This role involves coordinating daily activities with healthcare professionals (HCPs), managing escalations, and balancing stakeholder needs. You will use data to identify service improvements and help manage projects to maintain a high-quality experience for our patients and partners.

Why Join MedGrocer?

At MedGrocer, you will have the autonomy to manage engaging projects, from optimizing HCP schedules to implementing operational improvements. Your work in coordinating our telehealth services directly contributes to our purpose of enhancing the health of patients through our digitally-enabled platform. You will achieve this while collaborating with a dynamic team and a wide network of medical experts.

Key Responsibilities

• Coordinate daily operations with healthcare professionals (HCPs), analyze scheduling demand, and create quarterly HCP schedules.

• Address and resolve escalations from various stakeholders, including HCPs, patients, and corporate accounts.

• Monitor key performance indicators, analyze data to identify process improvements, and prepare client reports.

• Drive the implementation of data-informed solutions and track the completion of project milestones.

• Support the training, development, and engagement of the HCP network.

Minimum Qualifications

• Preferably with a bachelor's degree in a related field.

• Open to experienced professionals and fresh graduates.

• Strong organizational and project management skills.

• Proficient in data analysis and reporting.

• Knowledge in Google Workspace applications.

• Must work onsite in Makati City.

Perks and Benefits

• Performance Incentives & Career Progression: Recognition through clear pathways for advancement, promotion opportunities, and performance-based bonuses.

• Growth & Impact: A clear path for professional development and the opportunity to make a tangible impact on patient health.

• Cross-Functional Learning: Opportunities to collaborate across different teams, expanding your skill set and broadening your understanding of the business.

• Health & Wellness Coverage: HMO benefits to ensure your peace of mind, paired with free medical consultations and unlimited essential medicines.

• Paid Time Off: Paid leaves to rest, recharge, and attend to personal priorities.