Medical Virtual Assistant

NeoWork; Philippines; Remote; PHP 223,000 - 402,000; Full time

Benefits offered by this job

Health Maintenance Organization (HMO)

Paid Time Off (PTO)

Mental Health Leave

Birthday Leave

Gym Allowance

Extra Holiday Pay

Remote Work Setup

Opportunities for professional growth

Job summary

NeoWork is hiring Medical Virtual Assistants to support U.S. healthcare practices with front-office and administrative work. You will help patients get scheduled, verified, and supported, so providers can focus on care.

Based in the Philippines, you will work remotely on U.S. business hours, using EHR and practice management systems. Join a global team providing remote staffing and HR support while handling HIPAA-compliant patient data with professionalism.

Qualifications

• 1+ year of experience in a medical office, healthcare call center, or patient services.
• Excellent spoken and written English with a calm, professional phone manner.
• Familiarity with medical terminology.
• Experience using EHR or practice management systems.
• Strong organization and multitasking skills.
• Availability to work U.S. business hours.
• Based in the Philippines, with a reliable home office setup and stable internet connection.

Responsibilities

• Answer and place patient calls for scheduling, reminders, and inquiries.
• Verify insurance eligibility and support pre-authorization requests.
• Process patient intake forms and update records in the EHR.
• Coordinate referrals, follow-ups, and communications with providers.
• Route clinical or billing questions to the right staff.
• Handle all patient information in a HIPAA-compliant manner.

Job description

NeoWork is hiring Medical Virtual Assistants to support U.S. healthcare practices with front-office and administrative work. You will help patients get scheduled, verified, and supported, so providers can focus on care.

NeoWork is a global staffing and operations partner that builds dedicated remote teams for fast-growing U.S. companies. Our teammates work directly inside our clients' teams and tools, while NeoWork takes care of recruiting, HR, benefits, and ongoing support.

Key Responsibilities

• Answer and place patient calls for scheduling, reminders, and general inquiries
• Verify insurance eligibility and benefits and support pre-authorization requests
• Process patient intake forms and update records in the EHR
• Coordinate referrals, follow-ups, and communication with providers
• Route clinical or billing questions to the right staff
• Handle all patient information in a HIPAA-compliant manner

• 1+ year of experience in a medical office, healthcare call center, or patient services role
• Excellent spoken and written English with a calm, professional phone manner
• Familiarity with medical terminology
• Experience using EHR or practice management systems
• Strong organization and multitasking skills
• Availability to work U.S. business hours
• Based in the Philippines, with a reliable home office setup and stable internet connection

Nice to Have

• Experience with insurance verification or prior authorizations
• Experience with systems such as AdvancedMD, athenahealth, or eClinicalWorks

• Health Maintenance Organization (HMO)
• Paid Time Off (PTO)
• Mental Health Leave
• Birthday Leave
• Gym Allowance
• Extra Holiday Pay
• Remote Work Setup
• Opportunities for professional growth and development