Customer Care Agent | Patient Access

Neolytix; Pasig; Remote; PHP 2,675,000 - 4,204,000; Full time

Job summary

Neolytix is seeking a Patient Access - Medical Virtual Assistant to support US healthcare clients remotely. You will prepare medical records, update patient information, and ensure documentation follows HIPAA guidelines while collaborating with the clinic team.

Ideal candidates have customer service or healthcare experience, strong communication, and proficiency with EMR and Microsoft Office. Work from a dedicated home setup with opportunities for growth.

Qualifications

• Experience in customer service or healthcare role preferred.
• Strong communication and interpersonal skills.
• Proficient with Microsoft Office and EMR systems.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Prepares and assembles medical record documentation/charts for physician.
• Updates patient history, physical exam, and other health information in the patient records.
• Ensures HIPAA compliance and attestation of documentation.
• Sends documentation to physician for review and approval and supports clinic workflow.
• Demonstrates understanding to assess and apply criteria.

Skills

Customer service

Healthcare knowledge

Communication skills

Multitasking

Problem-solving

Attention to detail

Microsoft Office & EMR proficiency

Education

Tools

EMR systems

Microsoft Office

Job description

Job Title: Patient Access - Medical Virtual Assistant

Company: Neolytix

Work Set up: Remote

Employment Type: Full-time

About this Position

Tired of just doing a part of the job and not seeing the impact of your work? Here at Neolytix, we believe in the growth of each and every individual by helping them understand the end-to-end process of how to run a clinic

About Neolytix

Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices.

Work with a company where your work can make a real impact!

We are a boutique company respected and by our clients providing no-nonsense advice on key issues that impact them.

4.7 on Google and 4.2 on Glassdoor with 80% of approval rating!

Working at Neolytix

At Neolytix, you will learn to hone your Consultative skills, develop drive & leadership, balance work with family time and importantly have fun!

Complimentary Medical Coverage

Work with diverse team members across countries & cultures

Participate in Clubs based on your hobbies and share your passion with like minded enthusiasts

Job Description

Prepares and assembles medical record documentation/charts for physician

Ensures medical record compliance by self-documentation attestation.

Updates patient history, physical exam, and other pertinent health information in the patient

Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures.

Monitors the duration of basic lab results and screening procedures.

Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission.

Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned.

Demonstrate understanding necessary to assess, review and apply criteria

Requirements

Previous experience in a customer service or healthcare-related role preferred

Strong communication and interpersonal skills

Excellent problem-solving abilities and attention to detail

Ability to multitask and prioritize tasks in a fast-paced environment

Proficiency in Microsoft Office and electronic medical records (EMR) systems

Compassionate and empathetic demeanor

Desktop/Laptop with at least i3/Ryzen3 processor and 8gb of Ram

Webcam, Noise Cancelling headset, 30mbps internet speed or above

Dedicated place at home for work

Paid time off and holidays

Opportunities for career advancement and professional development

Collaborative and supportive work environment

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