Medical Support Agent – Inbound/Outbound, Chat & Email

Magellan Solutions, Inc.; Mandaluyong; In loco; PHP 223.000 - 446.000; Tempo pieno

Descrizione del lavoro

Magellan Solutions, Inc. in the Philippines seeks agents for inbound/outbound/chat and email support. Candidates should have 6 months to 1 year of BPO experience, strong oral and written communication, and a background in healthcare. Enrollment, inquiries handling, and accurate data capture are key responsibilities.

Ideal candidates demonstrate multitasking ability, quick learning, and reliable attendance. This role offers opportunity to support multiple channels in a fast-paced environment.

Competenze

• Excellent in oral and written communication.
• Able to multitask across channels and tasks.
• Willing to learn and understand new processes for each account.
• Capable of managing Target AHT without compromising quality.
• Experience in customer service, healthcare background preferred.

Mansioni

• Enroll patients in the program.
• Answer Viber inquiries and send acknowledgements.
• Manage emails and respond to inquiries.
• Handle telefax and encode receipts.
• Confirm and verify patient information.
• Provide general information to patients.

Conoscenze

Oral communication

Written communication

Multitasking

Learning ability

Customer service

Medical background

Formazione

Degree holder or 2 years of college

Descrizione del lavoro

Magellan Solutions, Inc. in the Philippines seeks agents for inbound/outbound/chat and email support. Candidates should have 6 months to 1 year of BPO experience, strong oral and written communication, and a background in healthcare. Enrollment, inquiries handling, and accurate data capture are key responsibilities.

Ideal candidates demonstrate multitasking ability, quick learning, and reliable attendance. This role offers opportunity to support multiple channels in a fast-paced environment.