Medical Scribes Team Lead | WFH

Ista Personnel Solutions Inc.; Makati; À distance; PHP 446 000 - 781 000; Plein temps

Avantages offerts par ce poste

Health insurance

Night differential

Attendance bonus

Paid time off

Career development

Résumé du poste

ISTA Solutions is seeking an experienced Medical Scribes Team Leader to join our expanding team in the Philippines. You will lead daily operations, monitor productivity, and ensure high-quality transcription outputs while coaching junior scribes and coordinating with other departments.

The role requires a medical/medical allied degree, 2+ years in Medical Scribes/Transcription, ECW experience, and strong English skills, with night shift availability. Join us for growth and work-life balance.

Qualifications

• Graduate of a medical or medical allied course.
• Minimum 6 months as team lead/supervisor/SME.
• At least 2 years of Medical Scribes/Transcriptionist experience.
• Experience using ECW software.
• Typing speed 50–60 WPM.
• Excellent verbal and written English skills.
• Amenable to night shift.

Responsabilités

• Plan daily workflow and assignments for scribes.
• Monitor productivity and 40-chart targets.
• Manage coverage, pending tasks and workload.
• Audit scribe documentation for accuracy and completeness.
• Provide coaching and conduct performance reviews.
• Prepare weekly production and issue reports.
• Train and onboard new scribes; provide ongoing support.

Connaissances

Team leadership

English proficiency

Coaching

Attention to detail

Formation

Medical or medical allied degree

Outils

ECW

Description du poste

ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Medical Scribes Team Leader to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!

Roles and responsibilities:

Daily Operations

• Plan daily workflow and assignments.

• Monitor productivity and 40-chart target.

• Manage coverage, pending tasks, and workload.

Quality Management

• Audit scribe documentation for accuracy and completeness.

• Track quality trends and provide weekly reports.

Coaching & Development

• Conduct coaching and performance reviews.

• Create improvement plans and apply feedback.

Reporting

• Prepare weekly production and issue reports.

• Provide leadership updates.

Training & Support

• Train and onboard new scribes.

• Provide ongoing support, feedback, and escalation.

Scribing

• Converting transcribed diagnostic test results, procedures, and consultation notes into applicable report formats

• Typing out the full forms of medical abbreviations and acronyms, as well as the formal versions of medical jargon

• Collaborate with team members and other departments to improve overall customer experience

Requirements:

• Must be a graduate of any medical/medical allied course

• With at least 6 months Team Lead / Supervisory / SME experience

• Must have 2 years of Medical Scribes / Transcriptionist Experience

• With experience in ECW

• Averaging 50-60 WPM

• Excellent verbal and written English skills

• Amenable working night shift

Benefits:

What can we offer you?

• Competitive salary and benefits

• Health Insurance with free dependents*

• 10%-night differential

• Attendance Bonus

• Paid time off

• Convertible to cash leave credits

• Performance Appraisal

• Work-life balance

• A focus on growing your career path with us

• We encourage you to follow your passions and learn new skills

Our commitment to you

• Strong culture and values-driven leadership

• We create opportunities for you to learn and grow at any stage of your career

• Continuous learning and innovation

• We foster an all inclusive environment where everyone thrives