Customer Service & Scheduling VA — Multi-Location Ops Support

VA Masters; Tuguegarao; On-site; PHP 830,000 - 1,245,000; Full time

Job summary

VA Masters is seeking a dependable Admin and Operations Support VA to handle inbound customer calls and run job scheduling for a growing multi-location service business. The role serves as the first line of contact for customers, so strong English communication and a professional phone manner are essential.

The candidate must be organized, reliable, and comfortable in a fast-paced setting with high daily call volume.

Qualifications

• Excellent spoken and written English with a clear, neutral, professional phone voice.
• Proven record handling inbound customer calls in a high-volume setting.
• Hands-on work with Jobber (scheduling and field service management software)
• Strong data entry accuracy and attention to detail.
• Record of appointment setting and calendar/schedule management.
• Comfortable working with CRM systems and updating records in real time.
• Capacity to stay calm, courteous, and solutions-focused with customers.
• Dependable, precise, and comfortable working unsupervised.

Responsibilities

• Take inbound customer phone calls professionally and handle inquiries end to end.
• Set and schedule service jobs accurately into the company scheduling system (Jobber).
• Key in and hold accurate customer and job records in the CRM.
• Coordinate scheduling across several business locations.
• Speak with field technicians about job assignments, timing, and updates.
• Carry out post-call administrative tasks including data entry and record updates.
• Run customer follow-ups as required.
• Back the existing office team by absorbing a share of the daily call volume.
• Settle scheduling conflicts and rebook appointments where required.
• Hold a high standard of customer service on every interaction.

Skills

Excellent English

Inbound calls

Jobber scheduling

CRM data entry

Record accuracy

Unsupervised work

Customer service mindset

Tools

Jobber

CRM systems

VoIP systems

Nextiva

Job description

VA Masters is seeking a dependable Admin and Operations Support VA to handle inbound customer calls and run job scheduling for a growing multi-location service business. The role serves as the first line of contact for customers, so strong English communication and a professional phone manner are essential.

The candidate must be organized, reliable, and comfortable in a fast-paced setting with high daily call volume.