Medical Scheduler: Patient Access & Clinic Coordination

Virtual Staffing Solutions; Leyte; On-site; PHP 201,000 - 312,000; Full time

Job summary

Virtual Staffing Solutions is seeking a Medical Scheduler in the Philippines to manage patient appointments, coordinate provider calendars, and ensure smooth clinic operations. The role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced healthcare environment.

As the first point of contact for patients, you will provide outstanding customer service while maintaining accuracy in scheduling and documentation within the EMR system, adhering to

Qualifications

• Excellent communication skills and customer service mindset.
• Attention to detail and accuracy in scheduling and documentation.
• Ability to work in a fast-paced healthcare environment.

Responsibilities

• Schedule, reschedule, and confirm patient appointments via phone, email, or in-person
• Coordinate provider calendars, ensuring efficient patient flow
• Verify appointment requirements (referrals, authorizations, pre-op instructions)
• Manage appointment reminders using clinic scheduling systems
• Notify patients of schedule changes, delays, or cancellations
• Answer incoming calls and respond to patient inquiries promptly and professionally
• Provide information on clinic services, hours, and policies
• Assist patients with basic navigation of procedures and appointment preparations
• Enter patient information into the EMR system
• Ensure all documentation is complete and compliant with clinic protocols
• Process and route messages to clinical staff as needed
• Maintain confidentiality and adhere to HIPAA or local data privacy regulations

Job description

Virtual Staffing Solutions is seeking a Medical Scheduler in the Philippines to manage patient appointments, coordinate provider calendars, and ensure smooth clinic operations. The role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced healthcare environment.

As the first point of contact for patients, you will provide outstanding customer service while maintaining accuracy in scheduling and documentation within the EMR system, adhering to