Patient Experience & Scheduling Specialist

CF Solutions Philippines Inc.; Quezon City; On-site; PHP 223,000 - 290,000; Full time

Job summary

CF Solutions Philippines Inc. is seeking a Customer Service Representative to be the first point of contact for patients. You will manage inbound calls, schedule appointments, verify patient information, and document all interactions within the EMR system while ensuring patient confidentiality and compliance with HIPAA.

The role requires a Bachelor's degree and at least 1 year of relevant experience. The position is onsite in Eastwood, Quezon City, with proficiency in Microsoft Office and

Qualifications

• Bachelor's degree in Healthcare Administration, Business, Communications, Psychology, or related field.
• Minimum of 1 year in customer service, call center, patient scheduling, or healthcare support.
• Onsite work in Eastwood, Quezon City.
• Familiarity with EMR/EHR systems such as Greenway.

Responsibilities

• Handle inbound calls and greet patients professionally.
• Schedule appointments based on provider availability and patient needs.
• Verify and update patient information in the EMR.
• Create and process orders in the EMR system.
• Conduct outbound outreach to patients as needed.
• Maintain accurate patient records complying with HIPAA and policies.
• Document all patient communications and scheduling activities.

Skills

Verbal communication

Written communication

Microsoft Office

Fast-paced environment

Education

Bachelor's degree

Tools

Greenway EMR

Job description

CF Solutions Philippines Inc. is seeking a Customer Service Representative to be the first point of contact for patients. You will manage inbound calls, schedule appointments, verify patient information, and document all interactions within the EMR system while ensuring patient confidentiality and compliance with HIPAA.

The role requires a Bachelor's degree and at least 1 year of relevant experience. The position is onsite in Eastwood, Quezon City, with proficiency in Microsoft Office and