Master Technician

TVS Motor Company; Davao Region; On-site; PHP 400,000 - 600,000; Full time

Job summary

TVS Motor Company is seeking a Master Technician to act as a technical bridge between dealer networks, the TSO team, and TVS India Engineering to ensure early detection, diagnosis, escalation, and resolution of product-related issues.

The role covers field issue management, technical diagnosis, coordination with India Engineering, dealer/TSO support, training, and a feedback loop for product improvements across EV and ICE models.

Qualifications

• Diploma or degree in Mechanical/Automobile/Electrical Engineering.
• 5-8 years in automotive service/technical diagnostics.
• Strong communication and reporting skills.

Responsibilities

• Visit dealers with TSO team to identify technical issues.
• Perform detailed inspections and root-cause analysis of defects.
• Prepare structured reports and coordinate with TVS India R&D for improvements.
• Support dealers and TSOs to resolve complex field issues and implement fixes.
• Conduct hands-on training on new models and diagnostic practices.
• Provide product feedback to drive design and process improvements.

Skills

Advanced troubleshooting & failure分析

Strong communication (technical report

Education

Diploma / Degree in Mechanical / Automobile / Electrical Engineering

Job description

The Master Technician shall act as a technical bridge between Dealer Network, TSO Team, and TVS India Engineering, ensuring early detection, diagnosis, escalation, and resolution of product-related issues.

JOB DESCRIPTION

1. Field Issue Management

Visit dealers along with TSO team to identify technical issues

Collect and analyse complaints related to:

• Engine / EV systems
• Electrical & electronics
• Fitment / assembly issues

Classify issues into critical / repetitive / minor categories

2. Technical Diagnosis & Root Cause Analysis

• Perform detailed inspections on defective vehicles
• Conduct failure analysis using standard tools and methods

3. Coordination with India Engineering Team

Prepare structured reports including:

Coordinate with TVS India R&D / Quality teams for:

• Technical clarifications & Product improvement actions
• Track all escalated cases till closure

4. Dealer & TSO Technical Support

• Support TSOs in resolving complex field issues
• Ensure implementation of field fixes / service advisories

5. Training & Capability Building

• Conduct hands‑on training sessions for:
• Focus areas: New models (EV + ICE, 2W & 3W) , Frequent failure areas, best diagnostic practices

6. Product Improvement Feedback Loop

• Identify recurring defects and trends
• Share structured feedback to India team
• Support implementation of: Design changes , Process improvements ,Service updates

Qualifications

Education :Diploma / Degree in Mechanical / Automobile / Electrical Engineering

Experience

5-8 years in automotive service / technical diagnostics

Skills

• Advanced troubleshooting & failure analysis
• Strong communication (technical reporting)