MAS Payroll (West) Client Support Specialist I

ADP, Inc.; Makati; On-site; PHP 480,000 - 800,000; Full time

Job summary

ADP, Inc. in the Philippines seeks a client-facing specialist to support Workforce Now payroll and HR solutions, addressing payroll processing, tax, compliance, and system issues.

You will guide clients through payroll setup, processing, reporting, benefits, and self-service features, troubleshoot access problems, and maintain detailed case notes while collaborating with internal teams to resolve complex issues.

Qualifications

• Experience supporting clients using ADP Workforce Now
• Knowledge of payroll, tax, and HR concepts
• Strong problem-solving and communication skills

Responsibilities

• Serve as the first point of contact for clients using ADP Workforce Now and resolve issues.
• Assist with payroll setup, processing, and adjustments while ensuring regulatory compliance.
• Stay updated on Workforce Now enhancements and tax law changes.
• Build strong client relationships and promote self-service resources.
• Collaborate with Implementation, Tax, and Technical Support to resolve issues.

Skills

Client support

Payroll processing

Tax compliance

Product knowledge

Client relationship management

Collaboration

Job description

WHAT YOU'LL DO:

• 1.Client Support & Troubleshooting Serve as the first point of contact for clients using ADP Workforce Now payroll and HR solutions. Address and resolve payroll processing, tax, compliance, and system-related issues. Guide clients in using Workforce Now functionalities such as payroll processing, reporting, benefits management, and employee self-service. Troubleshoot system errors, login/access problems, and configuration issues. Maintain detailed case notes to ensure a seamless client support experience.
• 2.Payroll Processing & Compliance Assist clients with payroll setup, processing, and adjustments within Workforce Now. Ensure compliance with federal, state, and local payroll regulations, including tax filings and deductions. Support clients in year-end processing, including W-2 and 1099 preparation. Educate clients on best practices for payroll accuracy and efficiency.
• 3.Knowledge & Product Expertise Stay updated on ADP Workforce Now enhancements, tax law changes, and compliance updates. Participate in training programs to deepen expertise in payroll, tax, and HR modules of Workforce Now. Provide product guidance to clients, helping them leverage Workforce Nows advanced features.
• 4.Client Relationship Management & Service Excellence Build and maintain strong client relationships through active listening and problem-solving. Proactively reach out to clients to ensure their satisfaction and retention. Advocate for client education, offering resources such as webinars and self-service tools. Recognize inefficiencies and suggest process improvements to enhance the client experience.
• 5.Collaboration & Teamwork Partner with internal teams such as Implementation, Tax, and Technical Support to resolve complex issues. Share best practices with peers to drive team performance and service excellence. Support mentorship and training programs for new associates.

MAS Core Service West

A little about ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, availability, cooperation, and job performance.

Ethics at ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.