Client Support Specialist I

ADP; Makati; On-site; PHP 391,000 - 614,000; Full time

Job summary

ADP in Makati seeks a Client Support Specialist for Workforce Now payroll and HR solutions. You will be the primary contact for clients, resolving payroll, tax, and system issues while guiding users through payroll processing and reporting features.

You will stay current on product updates, participate in training, and provide guidance to clients to maximize the platform’s capabilities. Strong collaboration with internal teams will drive service excellence and client satisfaction.

Qualifications

• MAS Core Service West

Responsibilities

• Client Support & Troubleshooting: Serve as the first point of contact for clients using ADP Workforce Now payroll and HR solutions; address and resolve payroll processing, tax, compliance, and system-related issues.
• Payroll Processing & Compliance: Assist clients with payroll setup, processing, and adjustments; ensure compliance with payroll regulations including tax filings and deductions.
• Knowledge & Product Expertise: Stay updated on ADP Workforce Now enhancements and tax law changes; participate in training and provide product guidance to clients.
• Client Relationship Management & Service Excellence: Build and maintain strong client relationships; proactively reach out to ensure satisfaction and retention; promote self-service resources.
• Collaboration & Teamwork: Partner with Implementation, Tax, and Technical Support; share best practices and mentor new associates.

Job description

Job Description:

WHAT YOULL DO:

• 1.Client Support & TroubleshootingServe as the first point of contact for clients using ADP Workforce Now payroll and HR solutions.Address and resolve payroll processing, tax, compliance, and system-related issues.Guide clients in using Workforce Now functionalities such as payroll processing, reporting, benefits management, and employee self-service.Troubleshoot system errors, login/access problems, and configuration issues.Maintain detailed case notes to ensure a seamless client support experience.
• 2.Payroll Processing & ComplianceAssist clients with payroll setup, processing, and adjustments within Workforce Now.Ensure compliance with federal, state, and local payroll regulations, including tax filings and deductions.Support clients in year-end processing, including W-2 and 1099 preparation.Educate clients on best practices for payroll accuracy and efficiency.
• 3.Knowledge & Product ExpertiseStay updated on ADP Workforce Now enhancements, tax law changes, and compliance updates.Participate in training programs to deepen expertise in payroll, tax, and HR modules of Workforce Now.Provide product guidance to clients, helping them leverage Workforce Nows advanced features.
• 4.Client Relationship Management & Service ExcellenceBuild and maintain strong client relationships through active listening and problem-solving.Proactively reach out to clients to ensure their satisfaction and retention.Advocate for client education, offering resources such as webinars and self-service tools.Recognize inefficiencies and suggest process improvements to enhance the client experience.
• 5.Collaboration & TeamworkPartner with internal teams such as Implementation, Tax, and Technical Support to resolve complex issues.Share best practices with peers to drive team performance and service excellence.Support mentorship and training programs for new associates.

Qualifications

MAS Core Service West