Customer Service Team Lead — Training & Excellence

E-Tur Local Manpower Services; Lapu-Lapu; On-site; PHP 279,000 - 390,600; Full time

Job summary

A local staffing agency in the Philippines seeks a Customer Service Supervisor to oversee daily operations and ensure high-quality service delivery. The ideal candidate will train and mentor representatives while resolving customer complaints effectively. Required qualifications include a diploma in Business Administration and 0-2 years of experience in customer service or supervisory roles. Strong interpersonal skills and a solid work ethic are essential for success in this role.

Qualifications

• 0–2 years of experience in customer service or supervisory roles.

Responsibilities

• Oversee daily operations of the customer service department.
• Train and mentor customer service representatives.
• Resolve customer complaints effectively.
• Monitor performance metrics and prepare reports.
• Collaborate to improve service processes.

Skills

Sales Pitching

Interpersonal Skills

Call Centre Experience

Team Player

Problem Solving

Strong Work Ethic

Technical Skills

Education

Diploma in Business Administration or related field

Job description

A local staffing agency in the Philippines seeks a Customer Service Supervisor to oversee daily operations and ensure high-quality service delivery. The ideal candidate will train and mentor representatives while resolving customer complaints effectively. Required qualifications include a diploma in Business Administration and 0-2 years of experience in customer service or supervisory roles. Strong interpersonal skills and a solid work ethic are essential for success in this role.