MANILA Local Account | Voice | Telco B2B Collections

Support Services Group; Mandaluyong; On-site; PHP 246,000 - 357,000; Full time

Job summary

Support Services Group Europe Zrt. in the Philippines (Mandaluyong) is seeking a Call Center Representative. You will handle inbound and outbound calls, follow scripts, and resolve customer issues with a focus on timely solutions.

This entry-level role welcomes fresh graduates and career starters. A on-site position with shifting schedules and training opportunities offers a pathway to develop strong customer service skills in a fast-paced environment.

Qualifications

• SHS graduate with good English communication.
• Basic computer navigation and typing skills.
• Willing to learn and receive training.
• Positive attitude and strong customer service orientation.
• Ability to follow instructions and company procedures.

Responsibilities

• Handle inbound and outbound client calls in a timely manner.
• Follow company’s call center scripts.
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues.
• Work with the client to verify or clarify information.
• Diffuse angry or upset clients as needed.
• Build relationships with customers based on trust and reliability.
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance.
• Make sales or recommend additional services and products to customers.
• Attend all necessary training as needed.

Skills

Customer service

English communication

Basic computer skills

Willing to learn

Positive attitude

Follow instructions

Education

SHS diploma

Job description

About the Call Center Representative Position

We’re seeking a personable, customer service-oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Call Center Representative Responsibilities

• Handle inbound and outbound client calls in a timely manner
• Follow company’s call center scripts
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
• Work with the client to verify or clarify information
• Diffuse angry or upset clients as needed
• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
• Make sales or recommend additional services and products to customers
• Attend all necessary training as needed

Call Center Representative Requirements

• At least Senior High School Graduate (SHS).
• Good communication skills in English.
• Basic computer navigation and typing skills.
• Willing to learn and receive training.
• Positive attitude and strong customer service orientation.
• Ability to follow instructions and company procedures.
• Comfortable working in a fast-paced environment.
• Willing to work onsite and/or on a shifting schedule, if required.
• Ability to handle customer inquiries professionally and courteously.
• No prior call center experience required; fresh graduates and career starters are welcome to apply.