MANILA International CSR | Voice | Recruitment Technology Account

Support Services Group; Mandaluyong; On-site; PHP 167,000 - 279,000; Full time

Job summary

Support Services Group is seeking a Call Center Representative in the Philippines to connect with clients via phone, providing friendly, solution-oriented assistance. The role emphasizes clear English communication, detail orientation, and the ability to follow scripts in a fast-paced environment.

The position welcomes fresh graduates and career starters, offers onsite work, and requires a positive attitude and willingness to train.

Qualifications

• High school graduate (SHS) required.
• Good communication skills in English.
• Basic computer navigation and typing skills.
• Willing to learn and receive training.
• Positive attitude and strong customer service orientation.
• Ability to follow instructions and company procedures.
• Willing to work onsite and/or on a shifting schedule, if required.
• No prior call center experience required; fresh graduates are welcome to apply.

Responsibilities

• Handle inbound and outbound client calls in a timely manner.
• Follow company’s call center scripts.
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues.
• Work with the client to verify or clarify information.
• Diffuse angry or upset clients as needed.
• Build relationships with customers based on trust and reliability.
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance.
• Make sales or recommend additional services and products to customers.
• Attend all necessary training as needed.

Skills

Communication skills

Basic computer skills

Typing skills

Willingness to learn

Positive attitude

Customer service

Professional conduct

Education

Senior High School (SHS)

Tools

CRM software

Job description

About the Call Center Representative Position

We’re seeking a personable, customer service-oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Call Center Representative Responsibilities

• Handle inbound and outbound client calls in a timely manner
• Follow company’s call center scripts
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
• Work with the client to verify or clarify information
• Diffuse angry or upset clients as needed
• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
• Make sales or recommend additional services and products to customers
• Attend all necessary training as needed

Call Center Representative Requirements

• At least Senior High School Graduate (SHS).
• Good communication skills in English.
• Basic computer navigation and typing skills.
• Willing to learn and receive training.
• Positive attitude and strong customer service orientation.
• Ability to follow instructions and company procedures.
• Comfortable working in a fast-paced environment.
• Willing to work onsite and/or on a shifting schedule, if required.
• Ability to handle customer inquiries professionally and courteously.
• No prior call center experience required; fresh graduates and career starters are welcome to apply.