MANILA International CSR | Voice | Retail - Luxury Goods

Support Services Group; Pasig; On-site; PHP 201,000 - 312,000; Full time

Job summary

Support Services Group is seeking a Call Center Representative to be the primary link between the company and clients, delivering top-notch assistance via phone and contributing to customer satisfaction.

Ideal candidates have SHS or equivalent, good English, and a positive, customer-service orientation; training will be provided and shifts may be required onsite in Manila.

Qualifications

• SHS graduate required; fresh graduates welcome.
• Good English communication skills.
• Willing to learn and train; able to work in a fast-paced environment.

Responsibilities

• Handle inbound and outbound client calls promptly.
• Follow company call center scripts.
• Resolve customer issues through troubleshooting and guidance.
• Record conversations in CRM with accurate notes.
• Suggest additional services when appropriate.
• Attend training sessions as required.
• Build relationships based on trust and reliability.
• Serve customers professionally and courteously.

Skills

English communication

CRM usage

Detail orientation

Customer service

Education

SHS graduate

Tools

CRM software

Job description

About the Call Center Representative Position

We’re seeking a personable, customer service-oriented individual to join our team as a Call Center Representative. As the primary link between our company and both current and potential clients, you’ll be responsible for providing top-notch assistance to those reaching out to us over the phone.

In addition to having excellent customer service skills, you’ll also need to be detail-oriented and able to find solutions in a timely, efficient manner.

Call Center Representative Responsibilities

• Handle inbound and outbound client calls in a timely manner
• Follow company’s call center scripts
• Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
• Work with the client to verify or clarify information
• Diffuse angry or upset clients as needed
• Build relationships with customers based on trust and reliability
• Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
• Make sales or recommend additional services and products to customers
• Attend all necessary training as needed

Call Center Representative Requirements

• At least Senior High School Graduate (SHS).
• Good communication skills in English.
• Basic computer navigation and typing skills.
• Willing to learn and receive training.
• Positive attitude and strong customer service orientation.
• Ability to follow instructions and company procedures.
• Comfortable working in a fast-paced environment.
• Willing to work onsite and/or on a shifting schedule, if required.
• Ability to handle customer inquiries professionally and courteously.
• No prior call center experience required; fresh graduates and career starters are welcome to apply.