Manila IT Support Specialist: Onsite & Remote

Transpacific International Inc. Representative Office; Eastern Manila District; Presencial; PHP 300.000 - 540.000; Jornada completa

Descripción de la vacante

Transpacific International Inc. Representative Office seeks an IT Support Specialist to provide onsite help in Manila and remote assistance for Guam and Saipan. You will troubleshoot Windows PCs, Microsoft 365 apps, printers, and connectivity, while adhering to security protocols and documenting actions.

The role requires dependable daily onsite attendance, strong customer service, and accurate record-keeping. Prior help desk or desktop support experience is preferred.

Formación

• Working knowledge of Windows operating systems and troubleshooting
• Proficiency with Microsoft 365 applications
• Experience with printers and peripheral devices
• Strong customer service and communication skills
• Follows security and access-control procedures

Responsabilidades

• Review, prioritize, update, and manage IT support tickets
• Provide onsite support in Manila and remote support to Guam and Saipan
• Collect diagnostic information (error messages, screenshots, device details)
• Document troubleshooting steps and resolutions
• Follow up on tickets requiring user input or information
• Escalate high-risk or out-of-scope issues with handoff notes
• Coordinate daily Manila IT operations under IT management
• Report phishing, malware, or security concerns promptly
• Coordinate approved onsite vendor activity and report status
• Troubleshoot Windows PCs, Microsoft 365 apps, printers, connectivity, and approved programs

Conocimientos

Windows

Microsoft 365

Printers

Connectivity

Customer service

Educación

IT degree or related field

Descripción del empleo

Transpacific International Inc. Representative Office seeks an IT Support Specialist to provide onsite help in Manila and remote assistance for Guam and Saipan. You will troubleshoot Windows PCs, Microsoft 365 apps, printers, and connectivity, while adhering to security protocols and documenting actions.

The role requires dependable daily onsite attendance, strong customer service, and accurate record-keeping. Prior help desk or desktop support experience is preferred.