On-Site IT Support Specialist — Corporate Tech

Amazon Inc.

Manila

On-site

PHP 300,000 - 540,000

Full time

3 days ago

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Job summary

Amazon Inc. in Manila is seeking an ITS Support Associate to deliver on-site technical support to our corporate workforce. You will diagnose and resolve hardware, software, and AV issues, ensuring productivity remains high and incidents are handled efficiently.

You will work across Windows, Mac and Linux environments, manage IT assets, and collaborate with global teams to provide proactive service and practical solutions in a fast-paced, customer-focused IT services setting.

Qualifications

2+ years of customer facing end user support experience in a complex, high-volume environment.
Experience troubleshooting integrated and interdependent computer systems.
2+ years of PC/Laptop support including imaging, repair, deployment and asset management.
2+ years of Windows, Mac or Linux OS support in a corporate setting.
1+ year experience with server technologies, including AD, DFS, Print Services, SCCM.
1-2 years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP) in a corporate network.
Bachelor's degree or diploma in Computer Science or IT related field.

Responsibilities

Provide on-site, hands-on support for hardware, software and IT peripherals; diagnose, troubleshoot and resolve issues; escalate when needed.
Document actions and deviations to improve global service delivery and consistency.
Communicate and collaborate with customers, peers and internal teams to troubleshoot and implement solutions.
Prepare hardware and assist in managing IT asset inventories; track usage and conduct audits.
Grow and learn latest technologies to stay ahead; expand knowledge and skills.
Assist with teleconferencing systems and AV presentation equipment in person and remotely.