Manila | Customer Service Representative | Premium International Airline Account

TDCX; Pasig; On-site; PHP 290,000 - 424,000; Full time

Benefits offered by this job

Competitive remuneration

Medical coverage

World-class workspace

Learning and development plans

Public transport access

Flexible working arrangements

Job summary

TDCX is looking for a Travel/Airline Support Agent in Pasig. You will handle inquiries via phone, chat, and email, resolve issues, and assist with ticketing, reservations, and profile updates. The role focuses on delivering accurate service, meeting daily KPIs, and supporting promotions and program-related tasks.

Join a global company with opportunities to collaborate with premier brands, in a workplace offering growth, learning, and a stable environment in Ortigas Center, Pasig.

Qualifications

• 12 months travel or airline experience in a BPO setting, with hands-on ticketing/reservations.
• At least 6 months omnichannel experience (voice/email/chat).
• Preferably with GDS experience.
• Strong verbal and written English communication skills.
• Amenable to work in rotating shifts and in Ortigas Center, Pasig City.

Responsibilities

• Handle phone-in/chat enquiries of current and prospective members.
• Identify cause of problems and recommend solutions.
• Process reservations, mileage redemptions, tickets, and schedule changes accurately.
• Maintain member accounts with profile updates.
• Send program collaterals and forms related to promotions.
• Advise on latest promotions and mechanics.
• Manage feedback/complaints and liaise with backend to resolve issues.
• Participate in ad-hoc projects.
• Meet daily KPI requirements.

Skills

English communication

Customer service

Ticketing

Education

College level

Tools

GDS

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone-in/chat enquiries of current and prospective members.
• Identify cause of problems and recommend solutions.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Send program-related collaterals and forms.
• Advise on latest promotions and mechanics.
• Manage feedback/ complaints and liaise with backend support to resolve members’ issues.
• Involve in ad-hoc projects.
• Meet daily KPI requirement.

Who are we looking for?

• College level
• Must have at least 12 months Travel or Airline experience in a BPO setting, with hands-on experience in ticketing and reservations
• Must have at least 6 months omnichannel experience (voice/email/chat)
• Preferably with GDS experience
• Strong verbal and written English communication skills
• Amenable to work in rotating shifts
• Can work in Ortigas Center, Pasig City