Airline Travel Customer Service Representative

TDCX Philippines; Metro Manila; On-site; PHP 268,000 - 379,000; Full time

Benefits offered by this job

Competitive remuneration

Medical coverage

World-class workspaces

Learning & development

Flexible working arrangements

Mentorship by experts

Public transport access

Job summary

TDCX Philippines invites applicants for a customer service role based in Ortigas Center, Pasig City. You will handle phone and chat inquiries, identify causes of issues, and process reservations and ticketing changes efficiently.

The position requires at least 12 months in a BPO and strong English communication. Rotating shifts and a willingness to work onsite in Pasig are expected.

Qualifications

• 12 months experience in a BPO setup.
• Strong verbal and written English communication skills.
• Preferably with chat experience.
• Amenable to rotating shifts; Ortigas Center, Pasig City.

Responsibilities

• Handle phone-in/chat enquiries of current and prospective members.
• Identify cause of problems and recommend solutions.
• Provide accurate processing of reservations or support work related to mileage redemption, issuing of tickets, and schedule changes.
• Maintain member accounts when profiles change.
• Send program-related collaterals and forms.
• Advise on promotions and mechanics.
• Manage feedback/ complaints and liaise with backend support to resolve issues.
• Participate in ad-hoc projects.
• Meet daily KPI requirements.

Skills

BPO experience

Chat support

English proficiency

Education

College level

Job description

Enable your future

At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours.

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive work culture that enables your future
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone-in/chat enquiries of current and prospective members.
• Identify cause of problems and recommend solutions.
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules.
• Maintain member accounts whenever there are changes in their profiles.
• Send program-related collaterals and forms.
• Advise on latest promotions and mechanics.
• Manage feedback/ complaints and liaise with backend support to resolve members’ issues.
• Involve in ad-hoc projects.
• Meet daily KPI requirement.

Who are we looking for?

• College level
• Must have at least 12 months experience in a BPO set up
• Preferably with chat and/or experience
• Strong verbal and written English communication skills
• Amenable to work in rotating shifts
• Can work in Ortigas Center, Pasig City