Mandarin Supply Chain Customer Support

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and

Sick Leave & Vacation Leave

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Other benefits will be discussed

Job summary

J-K Netwok Services in Quezon City is seeking a Mandarin Supply Chain Customer Specialist to handle transportation, logistics, and delivery inquiries, including tracking and shipment updates. The role is on-site with shifting schedule and offers Php 100,000 salary.

Open to High School graduates, Undergraduates, or Bachelor's graduates; no related experience is required, though customer service experience is a plus. Benefits include night differential, HMO, and 13th month pay.

Qualifications

• Proficient in Mandarin and conversational English.
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• No experience required, customer service experience is a plus.

Responsibilities

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

Skills

Mandarin

English

Customer service

Education

High school diploma

Undergraduate studies

Bachelor's degree

Job description

J-K Netwok Services in Quezon City is seeking a Mandarin Supply Chain Customer Specialist to handle transportation, logistics, and delivery inquiries, including tracking and shipment updates. The role is on-site with shifting schedule and offers Php 100,000 salary.

Open to High School graduates, Undergraduates, or Bachelor's graduates; no related experience is required, though customer service experience is a plus. Benefits include night differential, HMO, and 13th month pay.