Mandarin Customer Support Specialist – Travel Booking

WebBeds; Mandaluyong; On-site; PHP 279,000 - 446,000; Full time

Job summary

WebBeds is hiring a Customer Service Representative (Level 1) in Mandaluyong. You will provide outstanding support to our partner hotels, suppliers, and clients, handling inquiries, bookings, amendments, and issue resolution.

You’ll build trust through clear communication and efficient resolution, using company tools to access data and maintain accurate records. You will collaborate with teams to ensure smooth coordination, meet SLAs, and uphold high service standards.

Qualifications

• Travel industry and/or call centre experience desirable.
• Previous experience in customer service or customer-facing role.
• Excellent communication skills, both verbal and written.
• Proficient in English communication, both spoken and written.
• Strong problem-solving abilities and attention to detail.
• Proficiency in relevant computer applications and software.
• Ability to work well in a collaborative team environment.

Responsibilities

• Provide exceptional customer service to WebBeds partners, addressing inquiries and resolving issues.
• Handle client queries including bookings, amendments, and issue resolution with proactive problem-solving.
• Build professional relationships with clients to foster trust and satisfaction.
• Interact via phone, email, and chat to respond promptly and professionally.
• Use systems and tools to troubleshoot, research solutions, and escalate when necessary.
• Apply active listening and critical thinking to identify root causes and resolve issues.
• Provide accurate answers about bookings, products, pricing, and availability.
• Navigate multiple priorities and tasks with minimal impact on production.
• Collaborate with teams to ensure seamless client coordination.
• Enter and update client data and bookings accurately in company systems.
• Follow established processes to meet SLAs and maintain service quality.
• Maintain positive client and colleague relationships and resolve conflicts as needed.
• Communicate clearly, both verbally and in writing, to convey information effectively.
• Work with the team to achieve common goals and deliver outstanding service.
• Meet or exceed performance targets while adapting to changing priorities.
• Plan and organize work, prioritizing tasks to meet deadlines.
• Document actions accurately and maintain organized records.
• Demonstrate time management to resolve issues efficiently.
• Use negotiation skills to achieve mutually beneficial outcomes.
• Show flexibility to adapt to shifting priorities in a dynamic environment.
• Handle miscellaneous tasks accurately within deadlines and guidelines.
• Take on additional workload and projects as directed.

Skills

Customer service

Communication skills

Problem solving

Attention to detail

Teamwork

English proficiency

Job description

WebBeds is hiring a Customer Service Representative (Level 1) in Mandaluyong. You will provide outstanding support to our partner hotels, suppliers, and clients, handling inquiries, bookings, amendments, and issue resolution.

You’ll build trust through clear communication and efficient resolution, using company tools to access data and maintain accurate records. You will collaborate with teams to ensure smooth coordination, meet SLAs, and uphold high service standards.