Travel & Hospitality Specialist - Mandarin Speaker

V-Call Center Link Inc.; Mandaluyong; On-site; PHP 279,000 - 390,600; Full time

Job summary

A leading call center in Mandaluyong is looking for a Travel & Hospitality Specialist proficient in Mandarin to assist customers with travel bookings and hospitality-related services. The ideal candidate will have experience with GDS systems like Sabre or Amadeus. The role demands excellent customer service skills and at least a year of experience in related tasks. Join us on-site in a dynamic environment!

Qualifications

• At least 1 year of experience with GDS systems (Sabre or Amadeus).
• Minimum 6 months of experience in fraud investigations or related tasks.
• Mandarin speaker with B2 CEFR proficiency.

Responsibilities

• Assist Mandarin-speaking customers with travel bookings.
• Utilize GDS systems for reservations and itinerary management.
• Investigate and resolve fraud-related concerns.

Skills

Mandarin speaking

GDS systems proficiency (Sabre/Amadeus)

Customer service skills

Fraud investigation experience

Education

Bachelor's degree

Tools

GDS systems

Job description

Travel & Hospitality Specialist - Mandarin Speaker

V-Call Center Link Inc.

On-site - Mandaluyong | 1-3 Yrs Exp | Bachelor | Full-time

Job Description

• Assist Mandarin-speaking customers with travel bookings and hospitality-related services
• Utilize GDS systems (Sabre/Amadeus) for flight/hotel reservations and itinerary management
• Investigate and resolve fraud-related concerns in a timely and accurate manner
• Provide excellent customer service via voice or non-voice channels
• Maintain records of customer interactions and transactions
• At least 1 year of experience with GDS systems (Sabre or Amadeus)
• Minimum 6 months of experience in Fraud investigations or related tasks
• Mandarin speaker with B2 CEFR proficiency
• Singaporean Chinese nationality preferred

Working Location

On-site in Mandaluyong, Philippines. If the position involves work overseas, stay vigilant against fraud. If you encounter an employer who asks for ID withholding, guarantees, or property, report it immediately.