Mandarin Shipping & Logistics Coordinator (On-site)

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night differential

Group Life Insurance

Onsite medical care

Performance incentives

Sick leave

Vacation leave

13th month pay

HMO

Paid training

Company events

Job summary

J-K Netwok Services in Quezon City is seeking a Mandarin Shipping Coordination Specialist to handle transportation, logistics, and delivery inquiries via phone. The role is on-site with a shifting schedule and a monthly salary of PHP 100,000.

Open to High School graduates, undergraduates, and Bachelor's graduates. Prior customer service or BPO experience is a plus, with strong interpersonal and communication skills for effective customer handling.

Qualifications

• Proficient in Mandarin and conversational English.
• Open to High School graduates, Undergraduates, and Bachelor’s graduates.
• Having customer service experience is an advantage.
• Having BPO experience is a big plus.
• Excellent interpersonal, communication, and customer handling skills.

Responsibilities

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

Skills

Mandarin proficiency

English communication

Customer service

Interpersonal skills

Education

High School diploma or equivalent

Bachelor's degree acceptable

Job description

J-K Netwok Services in Quezon City is seeking a Mandarin Shipping Coordination Specialist to handle transportation, logistics, and delivery inquiries via phone. The role is on-site with a shifting schedule and a monthly salary of PHP 100,000.

Open to High School graduates, undergraduates, and Bachelor's graduates. Prior customer service or BPO experience is a plus, with strong interpersonal and communication skills for effective customer handling.