Mandarin Shipping Compliance Specialist — Global Logistics

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night differential

Group life insurance

Onsite medical care

Monthly incentives and allowances

Sick and vacation leave

Government-mandated benefits

13th month pay

HMO

Paid training

Company events

Other benefits discussed

Job summary

J-K Netwok Services in Quezon City is seeking a Mandarin Shipping Compliance Specialist to handle transportation, logistics, and delivery inquiries. The role requires Mandarin proficiency with conversational English and is onsite in a shifting schedule.

Open to high school graduates or graduates of other programs, with or without prior related experience. Customer service background is advantageous; BPO experience is a big plus. On-site work setup and night differential benefits apply.

Qualifications

• Proficient in Mandarin and conversational in English.
• Open to High School graduates, Undergraduates, and Bachelor's graduates.
• Open to no related experience.
• Having customer service experience is an advantage.
• Having BPO experience is a big plus.

Responsibilities

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

Skills

Mandarin proficiency

English proficiency

Customer service

Interpersonal skills

Communication skills

Education

High school graduate

Undergraduate

Bachelor's degree

Job description

J-K Netwok Services in Quezon City is seeking a Mandarin Shipping Compliance Specialist to handle transportation, logistics, and delivery inquiries. The role requires Mandarin proficiency with conversational English and is onsite in a shifting schedule.

Open to high school graduates or graduates of other programs, with or without prior related experience. Customer service background is advantageous; BPO experience is a big plus. On-site work setup and night differential benefits apply.