Mandarin Shipping Compliance Specialist (On-site)

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and/or;

Sick Leave & Vacation Leave (Cashable)

Government-Mandated Benefits

13th Month Pay

HMO

Paid training

Company events

Other benefits discussed

Job summary

J-K Netwok Services is seeking a Mandarin Shipping Compliance Coordinator for our Quezon City office. The role requires Mandarin proficiency with conversational English and involves coordinating transportation, logistics, and delivery inquiries.

The position is on-site with a shifting schedule and offers a competitive salary of Php 100,000. Benefits include night differential, health coverage, and annual incentives, among others.

Qualifications

• Must be proficient in Mandarin and conversational English.
• Open to high school graduates, undergraduates, or bachelor's degree holders.
• No related experience required; customer service experience is a plus.
• Having BPO experience is a big plus.
• Excellent interpersonal, communication, and customer handling skills.

Responsibilities

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process refunds, returns, and order-related requests per policy.
• Support customers with order placement, modifications, cancellations, and delivery updates.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently.
• Maintain accurate records of customer interactions and transactions while delivering excellent service.

Skills

Mandarin

English (conversational)

Education

High school graduate

Undergraduate

Bachelor's degree

Job description

J-K Netwok Services is seeking a Mandarin Shipping Compliance Coordinator for our Quezon City office. The role requires Mandarin proficiency with conversational English and involves coordinating transportation, logistics, and delivery inquiries.

The position is on-site with a shifting schedule and offers a competitive salary of Php 100,000. Benefits include night differential, health coverage, and annual incentives, among others.