Mandarin Bilingual

Accenture in the Philippines; Mandaluyong; On-site; PHP 350,000 - 550,000; Full time

Job summary

Accenture in the Philippines is seeking a detail-oriented translation and language QA specialist to act as the interface between clients and systems. You will translate documents from English to a foreign language (Mandarin) and back, both in written form and during meetings as needed.

The role requires strong communication, problem-solving, and QA capabilities, with willingness to work in a service desk environment and to be cross-trained on related business tasks.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field.
• Excellent communication skills in English and a foreign language (Mandarin).
• Experience in customer service, analytical testing, QA testing, or related work.
• Proficient in MS Word, MS Excel, and MS PowerPoint.
• Willing to work holidays, weekends, shifting schedules, and extended hours.

Responsibilities

• Translate documents from English to a foreign language and vice versa.
• Provide interpretation during conferences or meetings with counterparts, clients, and vendors.
• Initiate and implement QA and process improvement activities.
• Assist in capability development of bilingual staff through coaching or language training.
• Research and learn business, tools and technical terminologies.
• Support translation tooling and productivity improvements.
• Cross-train on technical, customer service, financial, or project management tasks.
• Work with teams across diverse groups.
• Work in a service desk setting involving spoken and written communication in a foreign language.
• Contribute on a project as technical support, customer service, or related tasks.
• Other language-related tasks as assigned.

Skills

Bilingual proficiency

Customer service

Quality assurance

Analytical testing

MS Office proficiency

Education

Bachelor's degree in IT/CS

Undergraduate with language proficiency

Tools

MS Word

MS Excel

MS PowerPoint

Job description

Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.

• Document Translation tasks (e.g. Requirements, Designs, e-mails, Tickets, Error information, etc.) from English to a foreign language (indicate language) and vice versa
• May require interpretation service during conferences or meetings with counterparts, clients, and vendors.
• Initiate and implement Quality Assurance and process improvement activities
• Assist in Capability Development of bilinguals by conducting coaching or language training activities
• Research, compile and learn business, tools and technical terminologies
• Use and contribute in strengthening translation tools to increase productivity
• Willing to be cross-trained on technical (SAP, Oracle, SFDC, Service Desk, etc.), customer service, financial or project management/support tasks
• Work with teams and diverse range of people
• Work in a Service Desk setting involving spoken and written communication in the foreign language (non-English)
• Work on a project as technical support (SAP, Oracle, SFDC, Service Desk, etc.), customer service, financial, or support tasks
• Other language-related tasks as may be defined and assigned from time to time
• A bachelor's degree in Information Technology, Computer Science, or other relevant fields. Undergraduates with language proficiency are welcome to apply
• Able to effectively communicate, verbally and in writing, in both English and a foreign language (i.e., Mandarin)
• Experience in providing customer service, analytical testing, quality assurance testing, or other relevant experience
• Familiarity with MS Word, MS Excel, and MS PowerPoint
• Experience in analysis, troubleshooting, problem solving and project management
• Must be willing to work on holidays, weekends, shifting schedules and extended working hours