IT Service Desk – Mandarin Speaking

InnovaThink Corporation; Philippines; On-site; PHP 180,000 - 300,000; Full time

Job summary

InnovaThink Corporation in the Philippines is seeking a motivated Service Desk specialist to provide frontline IT support for desktops and users. You will troubleshoot Windows OS issues, manage AD access, handle calls and emails, and assist with asset entry and IT communications.

Experience with Microsoft Office and a customer-focused approach is expected. This role offers growth in a collaborative IT environment within a dynamic company.

Qualifications

• Bachelor's degree in computer applications or related field.
• 1–2 years of experience in a Service Desk role.
• Knowledge of Windows OS, AD, and basic network concepts.
• Proficiency in Microsoft Office applications.

Responsibilities

• Provide Windows OS support for desktops and laptops.
• Deliver desktop application support and troubleshooting.
• Manage Windows AD access and permissions.
• Handle call and email support requests.
• Address IT queries and provide timely resolutions.
• Coordinate IT communications and incident alerts.
• Escalate issues as required and track resolutions.
• Verify accuracy of users' IT asset information.

Skills

Windows OS support

Desktop application support

Windows AD access management

Call & email management

Queries handling

IT communications management

Alerts & escalation

Asset information verification

Education

BSCS/BSIT/BSCOE

Tools

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Job description

• Windows OS for desktop and laptop support
• Desktop application support
• Windows AD access management
• Call and e-mail management
• Queries and IT related questions
• IT Communications management
• Alerts and escalation
• Users IT asset information entry verification

Qualifications:

Education:

Bachelors in computer application-BSCS/BSIT/BSCOE and other related courses

Experience:

At least 1 to 2 years work experience in providing Service Desk Role.

Knowledge of following subjects would be required

• Working knowledge in Technical and application Support, Network concepts.
• Working knowledge in performing troubleshooting, testing and configurations
• Basic knowledge in Network concepts and Information Security
• Intermediate knowledge on different Microsoft Applications and Tools – Excel, Powerpoint, Word