Mandarin Logistics Support Specialist

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night differential

Group Life Insurance

Free onsite medical care

Monthly performance incentives and

Sick Leave & Vacation Leave (Convert.

Government-Mandated Benefits

13th month pay

HMO

Paid training

Company events

Job summary

J-K Netwok Services in Quezon City is seeking a Mandarin Logistics Customer Associate to handle transportation, logistics, and delivery inquiries on an on-site basis. Fluency in Mandarin and good English communication are essential, with emphasis on customer handling and interpersonal skills.

You will assist with package tracking, shipment updates, refunds, and order changes, coordinating with internal teams to resolve issues while delivering excellent service.

Qualifications

• Mandarin fluency required.
• Conversational English proficiency needed.
• Excellent interpersonal and communication skills.

Responsibilities

• Communicate with customers via phone to address transportation, logistics, and delivery inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process refunds, returns, and order-related requests per company policy.
• Support customers with order placement, modifications, cancellations, and delivery updates.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently.
• Maintain accurate records of customer interactions and resolutions while delivering high-quality service.

Skills

Mandarin proficiency

English proficiency

Interpersonal skills

Customer handling

Education

High school diploma

Undergraduate student

Bachelor's degree

Job description

J-K Netwok Services in Quezon City is seeking a Mandarin Logistics Customer Associate to handle transportation, logistics, and delivery inquiries on an on-site basis. Fluency in Mandarin and good English communication are essential, with emphasis on customer handling and interpersonal skills.

You will assist with package tracking, shipment updates, refunds, and order changes, coordinating with internal teams to resolve issues while delivering excellent service.