Mandarin It Support Specialist

J-K Netwok Services; Makati; Hybrid; PHP 914,000 - 1,095,000; Full time

Benefits offered by this job

Working visa

HMO

Group Life Insurance

14-Week Vacation Leave

Job summary

J-K Netwok Services is seeking a Mandarin IT Support Specialist in Makati City. The role involves assisting Mandarin- and English-speaking clients, troubleshooting SSL certificates and PKI-related issues, and providing first-level technical support for security products.

The position follows a dayshift schedule with a hybrid work setup. The ideal candidate has a bachelor’s degree, Mandarin proficiency, and at least 1 year of technical support or customer service experience, with knowledge of

Qualifications

• Bachelor’s degree in any course.
• At least 1 year in technical support and customer service is a big advantage.
• Experience in Web-hosting accounts is a big advantage.
• Knowledge of Microsoft Office applications and the internet environment.

Responsibilities

• Assist Mandarin- and English-speaking clients via email, chat, phone, or ticketing systems.
• Troubleshoot certificate-related issues across OS, devices, servers, and apps.

Skills

Mandarin proficiency

English proficiency

Customer service

Technical support

Education

Bachelor's degree

Tools

SSL certificate management

Job description

Company Profile: One of the most trusted companies specializing in securing websites, devices, and online transactions through advanced digital certificate technologies is currently expanding its team. The company serves clients across various Asian and European countries and is now looking for a Mandarin IT Support Specialist to join their growing organization.

Position: Mandarin IT Support Specialist
Industry: Information Technology (IT) Industry
Location: Makati City
Schedule: Dayshift Schedule | 9:00 am - 6:00 pm
Salary: Php 90, 000
Work Set-up: Hybrid Set-Up

BENEFITS:

• Can provide a working visa
• HMO
• Group Life Insurance
• Group Personal Accident (AD&D)
• Vacation Leave, Sick Leave, Marriage Leave, Maternity Leave, Paternity Leave, Solo Parent Leave
• Bereavement Leave
• Additional leaves based on tenure
• Perfect Attendance Incentive
• Perfect Punctuality Incentive
• 13th Month Pay
• Government Mandated Benefits
• Other benefits will be discussed by the company

REQUIREMENTS OF THE JOB:

• Open to Filipinos and Filipino-Chinese who are proficient in Mandarin and English
• Open to Foreign Nationals who are proficient in Mandarin and English.
• Bachelor’s degree in any course.
• Having at least a year of technical support and customer service is a big advantage.
• Having experience in Web-hosting accounts is a big advantage.
• Knowledgeable in Microsoft Office applications and the internet environment.

RESPONSIBILITIES OF THE JOB APPLICATION:

• Assist Mandarin-speaking and English-speaking clients through email, chat, phone, or ticketing systems.
• Troubleshoot certificate-related issues across various operating systems, devices, web servers, and software applications.
• Provide first-level technical support to customers regarding security service products such as SSL certificates, PKI, and digital identity solutions.
• Monitor and respond to support tickets within the required Service Level Agreements (SLA).
• Guide customers through installation, configuration, and renewal of SSL certificates and security products.

Recruitment Process:

• Paper Screening
• Hiring Manager Interview (c/o HR)
• General Manager Interview (Final Interview)
• Job Offer