Mandarin Email Support Specialist – Bilingual TSR

HGS Offshore Staffing Solutions

Taguig

Hybrid

PHP 240,000 - 360,000

Full time

5 days ago

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Job summary

HGS Offshore Staffing Solutions is seeking an Email Support/TSR - Mandarin to assist end users, service providers, and dealers via email and digital channels. The role emphasizes resolving product and service inquiries, troubleshooting issues, and coordinating service actions to deliver exceptional customer care.

Ideal candidates will be fluent in Mandarin and English, possess strong communication skills, and handle multiple cases in a fast-paced environment while meeting SLAs and maintaining

Qualifications

Bachelor's degree preferred.
1–2 years of experience in customer service or technical support.
Fluent in Mandarin and English.

Responsibilities

Provide customer support via email and other channels, including phone when needed.
Respond to inquiries and resolve service-related concerns within SLAs.
Troubleshoot equipment issues and coordinate service requests/work orders.
Verify warranties and process parts orders and shipments.
Document customer interactions and resolutions in company systems.
Recommend relevant products, parts, or service agreements as appropriate.
Ensure timely case resolution and high customer satisfaction.
Collaborate with internal teams to address complex issues and improve support processes.
Adhere to company policies, procedures, and quality standards.

Skills

Mandarin

English

Customer service

Education

Bachelor's degree

Job description

Ideal candidates will be fluent in Mandarin and English, possess strong communication skills, and handle multiple cases in a fast-paced environment while meeting SLAs and maintaining

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