Mandarin Customer Service Assistant Analyst

J-K Netwok Services; Quezon City; On-site; PHP 1,016,000 - 1,216,000; Full time

Benefits offered by this job

Night Differential

Group Life Insurance

Free Onsite Medical Care

Monthly performance incentives and &al

Sick Leave & Vacation Leave (Convert.)

Government-Mandated Benefits

13 month pay

HMO

Paid training

Company events

Other benefits will be discussed

Job summary

J-K Netwok Services in Quezon City is seeking a Mandarin-speaking Customer Service Assistant Analyst to support customers with transportation, logistics, and delivery inquiries. The role requires strong Mandarin and English skills, and is on-site with shifting schedules.

Benefits include night differential, life insurance, medical care, and performance incentives. Open to high school graduates or higher, with or without prior experience, including those with BPO exposure.

Qualifications

• Proficient in Mandarin and conversational English.
• Excellent interpersonal and customer handling skills.
• Open to various education levels, including High School, undergrad, and Bachelor’s degrees.

Responsibilities

• Handle customer inquiries via phone regarding transportation, logistics, and delivery.
• Provide package tracking updates and shipping status information.
• Process refunds, returns, and order-related requests per company policy.
• Assist with order placement, modifications, cancellations, and delivery updates.
• Coordinate with internal teams to resolve customer issues promptly and maintain accurate records.

Skills

Mandarin fluency

Conversational English

Customer handling

Interpersonal skills

Education

High School or higher

Undergraduate or Bachelor's

Job description

Company Profile: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue.

Position: Mandarin Customer Service Assistant Analyst
Company Industry: BPO Company
Work Location: Quezon City
Work Schedule: Shifting Schedule
Salary: Php 100, 000
Work Set-up: Work On-site

BENEFITS:

• Night Differential
• Group Life Insurance
• Free Onsite Medical Care
• Monthly performance incentives and allowances
• Sick Leave & Vacation Leave (Convertible to cash)
• Government-Mandated Benefits
• 13 month pay
• HMO
• Paid training
• Company events
• Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

• Proficient in Mandarin and conversational-proficient in English
• Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses.
• Open to no related experience.
• Having customer service experience is an advantage.
• Having BPO experience is a big plus
• Excellent interpersonal, communication, and customer handling skills.

RESPONSIBILITIES OF JOB APPLICATION:

• Communicate with customers via phone calls to address transportation, logistics, and delivery-related inquiries.
• Assist customers with package tracking, shipment updates, delivery status, and shipping concerns.
• Process customer requests for refunds, returns, and order-related concerns in accordance with company policies and procedures.
• Support customers with order placement, modifications, cancellations, and delivery updates to ensure a smooth customer experience.
• Coordinate with internal departments and logistics teams to resolve customer concerns efficiently and provide timely solutions.
• Maintain accurate records of customer interactions, transactions, and case resolutions while delivering exceptional customer service.

RECRUITMENT PROCESS: (ONLINE PROCESS)

• Paper screening
• English Assessment
• Initial Interview
• Final Interview
• Job Offer