Mandarin Bilingual Medical Coordinator

BruntWork; Philippines; Remote; PHP 791,000 - 1,319,000; Full time

Benefits offered by this job

Health Insurance Coverage for eligible

Permanent work from home

Immediate hiring

Job summary

BruntWork is seeking a Mandarin-English bilingual Medical Coordinator to coordinate ABA therapy services for children with autism. You will serve as the main liaison among families, Behavior Technicians, clinical supervisors, and admin teams to ensure scheduling accuracy and continuity of care.

The role handles 65+ active cases, oversees scheduling, and ensures timely updates while preserving HIPAA-compliant records. Remote role with healthcare software experience preferred.

Qualifications

• 1–2 years of experience in healthcare, ABA services, case management, social services, or related field preferred.
• Excellent verbal and written communication in Mandarin and English.
• Experience coordinating schedules or managing a high-volume client caseload.
• Familiarity with scheduling platforms and healthcare software.
• HIPAA confidentiality knowledge and handling sensitive information.

Responsibilities

• Coordinate caseload and staffing for 65+ active cases by matching technicians based on skill, location, and availability.
• Create, update, and track ABA therapy schedules, manage attendance, cancellations, make-ups, and coverage gaps.
• Serve as primary point of contact for families and teams for scheduling updates and care changes.
• Maintain audit-ready client records and service authorizations under HIPAA guidelines.
• Collaborate with cross-functional teams for case reviews and escalate urgent staffing or service gaps to supervisors.

Skills

Bilingual (Mandarin-English)

Scheduling coordination

High-volume caseload

Microsoft Office

Tools

Microsoft Outlook

Scheduling platforms

Job description

The Mandarin Bilingual Medical Coordinator is responsible for coordinating and managing the delivery of Applied Behavior Analysis (ABA) therapy services for children with autism. This role serves as the primary point of contact between families, Behavior Technicians (BTs), clinical supervisors, and administrative teams to ensure effective scheduling, consistent communication, and continuity of care.

Schedule

Monday - Friday, 09:00 AM - 05:30 PM EST (40 work hours per week)

Responsibilities

• Caseload & Staffing Coordination: Manage 65+ active cases by matching Behavior Technicians based on skill, location, and availability, while supporting new technician onboarding and initial scheduling.
• Scheduling & Service Continuity: Create, update, and proactively track ABA therapy schedules—managing attendance, cancellations, make-ups, and coverage gaps to eliminate service disruptions.
• Family & Stakeholder Communication: Act as the primary contact for families and teams to deliver timely, empathetic updates on scheduling or care changes, while resolving and documenting concerns.
• Compliance & Documentation: Maintain complete, audit-ready client records and service authorizations under HIPAA guidelines, monitoring expiration dates for timely renewals.
• Operations & Team Escalation: Collaborate with cross-functional teams in case reviews and meetings to drive process improvements while escalating complex cases, urgent staffing issues, or service gaps to supervisors.

Requirements

• 1–2 years of experience in healthcare, ABA services, case management, social services, or a related field preferred.
• Excellent verbal and written communication skills in both Mandarin and English.
• Experience coordinating schedules or managing a high-volume client caseload.
• Proficiency in Microsoft Office, including Word, Excel, and Outlook.
• Familiarity with scheduling platforms, case management systems, or healthcare software.
• Understanding of HIPAA and the importance of maintaining confidentiality.
• Previous experience in ABA therapy, pediatric healthcare, or behavioral health is highly desirable.
• Experience working in a KPI-driven or performance-based environment is an advantage.
• Permanent work from home
• Immediate hiring
• Health Insurance Coverage for eligible locations