WFH Mandarin Bilingual Medical Coordinator

BruntWork; Metro Manila; Remote; PHP 360,000 - 600,000; Full time

Benefits offered by this job

Permanent work from home

Immediate hiring

Health Insurance Coverage for eligible

Job summary

BruntWork in the Philippines seeks a Mandarin bilingual Medical Coordinator to manage ABA therapy services for children with autism. You will be the primary contact among families, Behavior Technicians, clinical supervisors, and admin teams to ensure scheduling accuracy and continuity of care.

Responsibilities include coordinating 65+ active cases, matching BTs by skill and location, tracking attendance, cancellations, make-ups, and coverage gaps.

Qualifications

• 1–2 years of experience in healthcare, ABA services, case management, social services, or related field.
• Excellent verbal and written communication in Mandarin and English.
• Experience coordinating schedules or managing high-volume caseloads.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Familiarity with scheduling platforms, case management systems, or healthcare software.
• Understanding of HIPAA and confidentiality.
• Previous experience in ABA therapy, pediatric healthcare, or behavioral health preferred.
• Experience in KPI-driven or performance-based environments is an advantage.

Responsibilities

• Caseload & Staffing Coordination: Manage 65+ active cases by matching Behavior Technicians based on skill, location, and availability.
• Scheduling & Service Continuity: Create, update, and track ABA schedules; manage attendance, cancellations, make-ups, and coverage gaps.
• Family & Stakeholder Communication: Be the primary contact for families and teams; provide timely updates and document concerns.
• Compliance & Documentation: Maintain audit-ready client records and service authorizations under HIPAA, monitoring renewals.
• Operations & Team Escalation: Collaborate with cross-functional teams; escalate complex cases or urgent staffing issues to supervisors.

Skills

Mandarin-English fluency

Scheduling coordination

Communication skills

HIPAA awareness

Education

Healthcare-related experience (1–2 years)

Tools

Microsoft Office

Job description

Job Overview

The Mandarin Bilingual Medical Coordinator is responsible for coordinating and managing the delivery of Applied Behavior Analysis (ABA) therapy services for children with autism. This role serves as the primary point of contact between families, Behavior Technicians (BTs), clinical supervisors, and administrative teams to ensure effective scheduling, consistent communication, and continuity of care.

Schedule

• Monday - Friday, 09:00 AM - 05:30 PM EST (40 work hours per week)

Responsibilities

1. Caseload & Staffing Coordination: Manage 65+ active cases by matching Behavior Technicians based on skill, location, and availability, while supporting new technician onboarding and initial scheduling.

2. Scheduling & Service Continuity: Create, update, and proactively track ABA therapy schedules—managing attendance, cancellations, make‑ups, and coverage gaps to eliminate service disruptions.

3. Family & Stakeholder Communication: Act as the primary contact for families and teams to deliver timely, empathetic updates on scheduling or care changes, while resolving and documenting concerns.

4. Compliance & Documentation: Maintain complete, audit-ready client records and service authorizations under HIPAA guidelines, monitoring expiration dates for timely renewals.

5. Operations & Team Escalation: Collaborate with cross-functional teams in case reviews and meetings to drive process improvements while escalating complex cases, urgent staffing issues, or service gaps to supervisors.

Requirements

• 1–2 years of experience in healthcare, ABA services, case management, social services, or a related field preferred.

• Excellent verbal and written communication skills in both Mandarin and English.
  

• Experience coordinating schedules or managing a high-volume client caseload.

• Proficiency in Microsoft Office, including Word, Excel, and Outlook.

• Familiarity with scheduling platforms, case management systems, or healthcare software.

• Understanding of HIPAA and the importance of maintaining confidentiality.

• Previous experience in ABA therapy, pediatric healthcare, or behavioral health is highly desirable.

• Experience working in a KPI-driven or performance-based environment is an advantage.

Independent Contractor Perks

• Permanent work from home

• Immediate hiring

• Health Insurance Coverage for eligible locations