Manager, Reporting, Advanced Analytics and Automation (IRM)

Manulife; Davao City; Hybrid; PHP 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Flexible environment

Well-being and inclusion

Global team support

Job summary

Manulife seeks a Manager, Reporting, Advanced Analytics and Automation to drive analytics, AI-driven reporting, and automation within Global Risk Intelligence and Technology. You will deliver IRM-related reporting, build AI agents, and work with data sources like SharePoint, SQL, and Dataverse.

Strength in Generative AI, Power BI, Python, and cloud data platforms is essential. This role blends analytics, automation, and risk management in a fast-paced environment.

Qualifications

• Demonstrated hands-on experience designing, developing, deploying, and supporting AI Agents, Agentic Workflows, Chatbots, and Copilot solutions in enterprise environments.
• Experience building AI-powered solutions using technologies such as Microsoft Copilot Studio, Azure AI Services, Azure OpenAI, OpenAI APIs, LangChain, Semantic Kernel, Power Platform, or comparable AI frameworks.
• Proven ability to integrate AI solutions with enterprise data sources and systems including SharePoint, SQL databases, APIs, Dataverse, ServiceNow, Salesforce, and internal knowledge repositories.
• Strong understanding of Generative AI architecture, prompt engineering, retrieval-augmented generation (RAG), orchestration frameworks, workflow automation, model governance, and AI operationalization.
• Experience measuring and optimizing AI solution performance through adoption metrics, response quality, accuracy, productivity gains, automation outcomes, and business impact assessments.
• Knowledgeable in financial services, insurance, technology risk management, or operational risk management environments.
• Advanced proficiency in Power BI and Power Platform (PowerApps and Power Automate) for reporting, workflow automation, and operational analytics.
• Experience in big data analytics, cloud data platforms, Azure, Databricks, and modern data engineering practices.
• Strong programming and analytics skills using Python, SQL, R, or comparable analytical toolsets.
• Knowledge of database design, data modeling, ETL processes, and data governance principles.
• Strong communication, stakeholder management, and executive reporting capabilities.
• Self-starter with excellent organizational skills and the ability to operate in a fast-paced environment.

Responsibilities

• Preparation of monthly, quarterly, and annual IRM related reporting for the Company's Chief Risk Officer, executive, and Board risk committees.
• Automation of monthly, quarterly, and annual IRM related reporting within the intelligence function.
• Lead the automation of processes for collecting and analyzing data across the enterprise, ensuring accuracy and efficiency.
• Monitor, optimize, and provide training on automated systems, while identifying opportunities for further automation and process improvements.
• Supporting the delivery of automated solutions, AI agents and other related analytics projects within IRM.
• Provide support to Risk and Technology Tooling team on data ingestion, clean-up, mapping etc. (e.g., data analysis, data clean-up, validation, creating and maintenance of reports and dashboards).
• Identifying opportunities for creating efficiencies within reporting framework and processes.
• Assist in testing, cleaning, and preparing data for reporting readiness.
• Assist in the generation of reports and ensuring accuracy in the metrics being reported.
• Assist with documenting processes, procedures, project work and ad hoc request as required.
• Develop AI-driven monitoring workflows that move beyond hard-coded metrics by dynamically identifying KPIs, trends, and risk areas within IRM.

Skills

AI Agents

Copilot Studio

Azure AI

OpenAI APIs

LangChain

Semantic Kernel

Power Platform

Power BI

Databricks

Python

SQL

R

Data Governance

Model governance

Tools

SharePoint

SQL databases

APIs

Dataverse

ServiceNow

Salesforce

Job description

The Manager, Reporting, Advanced Analytics and Automation will report to the Director, Risk Intelligence and Analytics in Global Risk Intelligence and Technology (GRIT) function, supporting Information Risk Management (IRM) function mission and vision. The role will be responsible for delivering various functional capabilities including but not limited to analytics, Large Language Models, reporting, modeling, automation, and other related operational risk management activities, as well as supporting the development and execution of the relevant roadmaps and plans for the function.

This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

The incumbent's role will be to deliver ongoing analysis, modeling, reporting, and automating required processes. This includes preparation data, large language model used cases, working with automation COE and Analytics group, ongoing automation of reports and other ad-hoc requests for delivery to the Company's Chief Risk Officer, executive and Board risk committees required analytics and reporting.

Key Responsibilities

• Preparation of monthly, quarterly, and annual IRM related reporting for the Company's Chief Risk Officer, executive, and Board risk committees.

• Automation of monthly, quarterly, and annual IRM related reporting within the intelligence function.

• Lead the automation of processes for collecting and analyzing data across the enterprise, ensuring accuracy and efficiency.

• Monitor, optimize, and provide training on automated systems, while identifying opportunities for further automation and process improvements.

• Supporting the delivery of automated solutions, AI agents and other related analytics projects within IRM.

• Provide support to Risk and Technology Tooling team on data ingestion, clean-up, mapping etc. (e.g., data analysis, data clean-up, validation, creating and maintenance of reports and dashboards)

• Identifying opportunities for creating efficiencies within reporting framework and processes.

• Assist in testing, cleaning, and preparing data for reporting readiness.

• Assist in the generation of reports and ensuring accuracy in the metrics being reported.

• Assist with documenting processes, procedures, project work and ad hoc request as required.

• Develop AI-driven monitoring workflows that move beyond hard-coded metrics by dynamically identifying KPIs, trends, and risk areas within IRM.

Qualifications

• Demonstrated hands-on experience designing, developing, deploying, and supporting AI Agents, Agentic Workflows, Chatbots, and Copilot solutions in enterprise environments.

• Experience building AI-powered solutions using technologies such as Microsoft Copilot Studio, Azure AI Services, Azure OpenAI, OpenAI APIs, LangChain, Semantic Kernel, Power Platform, or comparable AI frameworks.

• Proven ability to integrate AI solutions with enterprise data sources and systems including SharePoint, SQL databases, APIs, Dataverse, ServiceNow, Salesforce, and internal knowledge repositories.

• Strong understanding of Generative AI architecture, prompt engineering, retrieval-augmented generation (RAG), orchestration frameworks, workflow automation, model governance, and AI operationalization.

• Experience measuring and optimizing AI solution performance through adoption metrics, response quality, accuracy, productivity gains, automation outcomes, and business impact assessments.

• Knowledgeable in financial services, insurance, technology risk management, or operational risk management environments.

• Advanced proficiency in Power BI and Power Platform (PowerApps and Power Automate) for reporting, workflow automation, and operational analytics.

• Experience in big data analytics, cloud data platforms, Azure, Databricks, and modern data engineering practices.

• Strong programming and analytics skills using Python, SQL, R, or comparable analytical toolsets.

• Knowledge of database design, data modeling, ETL processes, and data governance principles.

• Strong communication, stakeholder management, and executive reporting capabilities.

• Self-starter with excellent organizational skills and the ability to operate in a fast-paced environment.

When you join our team:

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

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