Manager - Operations (Alabang) | Onsite

TASQ; Muntinlupa; On-site; PHP 670,000 - 1,116,000; Full time

Job summary

TASQ in the Philippines is seeking a capable Team Lead to guide a customer service group from its Alabang location. You will oversee daily operations, drive service levels, and ensure the team meets quality targets while maintaining a positive work environment.

The role requires a college graduate with at least 2 years in people management, onsite work, and a focus on coaching, process improvements, and timely resolution of client issues.

Qualifications

• Education: College Graduate.
• Work Experience: Minimum of 2 years People Management.
• Location: Onsite in Alabang, Philippines.

Responsibilities

• Lead, motivate, and manage a team to achieve performance and quality objectives.
• Conduct regular coaching sessions, one‑on‑one reviews, and performance discussions.
• Monitor productivity, quality, and compliance metrics, and implement corrective actions when needed.
• Manage customer and client escalations and ensure timely resolution.
• Identify performance improvement opportunities and execute action plans.
• Collaborate with cross-functional teams to streamline processes and improve service delivery.
• Oversee workload distribution, queue management, and resource allocation.

Skills

People Management

Education

College Graduate

Job description

Work Setup: Onsite

Work Location: Alabang

Qualifications:

• Education: College Graduate.
• Work Experience: Minimum of 2 years People Management.

Responsibilities:

• Lead, motivate, and manage a team to achieve performance and quality objectives.
• Conduct regular coaching sessions, one‑on‑one reviews, and performance discussions.
• Monitor productivity, quality, and compliance metrics, and implement corrective actions when needed.
• Manage customer and client escalations and ensure timely resolution.
• Identify performance improvement opportunities and execute action plans.
• Collaborate with cross-functional teams to streamline processes and improve service delivery.
• Oversee workload distribution, queue management, and resource allocation.