Manager - Operations (MOA Pasay) | Onsite

TASQ; Santa Clara; On-site; PHP 670,000 - 1,004,000; Full time

Job summary

TASQ is seeking a hands-on leader to manage a team onsite at MOA Pasay. You will lead, motivate, and coach staff to meet performance and quality targets, while monitoring productivity and compliance.

You will address customer and client escalations promptly and work with cross-functional teams to streamline processes and improve service delivery. The role requires at least 2 years of people management experience and a college degree, with an onsite work setup in MOA Pasay.

Qualifications

• Education: College Graduate.
• Work experience: Minimum of 2 years People Management.

Responsibilities

• Lead, motivate, and manage a team to achieve performance and quality objectives.
• Conduct regular coaching sessions, one-on-one reviews, and performance discussions.
• Monitor productivity, quality, and compliance metrics, and implement corrective actions when needed.
• Manage customer and client escalations and ensure timely resolution.
• Identify performance improvement opportunities and execute action plans.
• Collaborate with cross-functional teams to streamline processes and improve service delivery.
• Oversee workload distribution, queue management, and resource allocation.

Skills

People management

Education

College Graduate

Job description

Work Setup: Onsite

Work Location: MOA Pasay

Qualifications

• Education: College Graduate.
• Work Experience: Minimum of 2 years People Management.

Responsibilities

• Lead, motivate, and manage a team to achieve performance and quality objectives.
• Conduct regular coaching sessions, one-on-one reviews, and performance discussions.
• Monitor productivity, quality, and compliance metrics, and implement corrective actions when needed.
• Manage customer and client escalations and ensure timely resolution.
• Identify performance improvement opportunities and execute action plans.
• Collaborate with cross-functional teams to streamline processes and improve service delivery.
• Oversee workload distribution, queue management, and resource allocation.